Complaints Handler

Domestic & General is a company focused on delivering essential services to their customers. They are seeking a Complaints Handler to be a key point of contact for customers with insurance or service-related complaints, ensuring that concerns are handled fairly and timely.

Responsibilities

• Working in our Complaints department you’ll be a key point of contact for customers with insurance and / or service-related complaints
• Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly principles and FCA guidelines

Skills

• Experience working in a customer handling role
• Experience of working in a complaint's environment
• Motivated by dealing with difficult customer situations and driving them to resolution
• Ability to resolve customers' queries and provide the right level of support every time
• Thrive on delivering a first-class customer service
• Passionate about performance and development
• Experience in a regulated complaints environment
• Experience taking both outbound and inbound calls
• Experience of supporting customer issues to an outcome
• Confidence in decision-making, under pressure
• Ability to work autonomously and are self-motivated
• Passion to deliver a first-class customer service
• Enthusiasm for working in a fast-paced environment
• Excellent communication skills
• Excellent rapport building skills
• Strong Microsoft Office experience with Word, Excel and PowerPoint
• Prior experience in a complaint handling role
• Previous complaint handling experience within an FCA regulated business is ideal

Benefits

• Annual discretionary bonus.
• 33 days’ annual leave (including bank holidays), with the option to buy 5 additional days each year.
• Save money at hundreds of retailers with our employee discounts.
• Discounted gym membership, online workout sessions, culinary classes and other fun activities.
• Regular incentives, with amazing prizes up for grabs.
• Investment in your career development through ongoing coaching and clearly defined opportunities to work towards.

Company Overview