The Configuration Specialist plays a critical role in shaping client-facing digital experiences by configuring and maintaining the grants management system. This role bridges technical problem-solving, client support, and system optimization, ensuring that platforms run efficiently and are tailored to agency needs.
The ideal candidate is analytical, tech-savvy, meticulous, and highly responsive—someone who thrives in dynamic environments and enjoys translating requirements into functional system configurations.
a. Main Duties and Responsibilities:
System Configuration & Customization
• Configure the grants management system according to client needs and workflow specifications.
• Set up system modules, user roles, forms, business rules, permissions, and automation paths.
• Ensure configuration changes follow internal standards and maintain platform integrity.
Technical Troubleshooting & Support
• Identify, diagnose, and resolve configuration-related issues.
• Collaborate with development teams to escalate and resolve complex technical problems.
• Validate data accuracy and troubleshoot workflow or setup inconsistencies.
Client Collaboration & Requirements Gathering
• Work with client-facing teams to understand agency requirements and translate them into system
solutions.
• Communicate clearly with non-technical stakeholders and guide them through configuration logic.
Documentation & Quality Assurance
• Prepare and maintain configuration documentation and update knowledge bases.
• Participate in QA testing for updates, releases, and new features.
• Ensure implementation meets compliance, functional, and user experience expectations.
Operational & Cross-Functional Support
• Partner with Operations, Engineering, Product, and Support teams to close feedback loops.
• Suggest improvements to workflow efficiency and configuration processes.
• Support onboarding of new clients by assisting with platform setup and data alignment.