MAC Federal Credit Union is seeking a Consumer Loan Processor to support their consumer lending department. This role involves assisting members and vendors through various communication channels and ensuring quality service and product knowledge.
Responsibilities
- Perform all responsibilities following MAC FCU Competencies and Information Protection requirements
- Professionally initiate contact with members with prompt, efficient, courteous, and professional service
- Maintain a working knowledge of member-facing departments to respond to member requests and inquiries
- Maintain knowledge of all primary deposit and lending products and services. Cross-sell products and services and educate members on the use of remote services
- Maintain thorough and proficient knowledge of our Sub Prime Consumer Lending program
- Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals
- To attain Credit Union goals, it is the responsibility of each employee to strive for the continuous improvement of processes and quality of service
- Work independently and efficiently in time-sensitive situations
- The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager
Skills
- One to three years of similar or related experience
- High school education or GED
- Ability to work independently with minimal supervision
- Ability to work collaboratively within a team
- Ability to read and follow both written and verbal instructions accurately
- Basic math skills
- Correct spelling
- Foundational understanding of computers
- Clear and effective verbal communication
- Ability to present information logically and understandably
- Professionalism and composure when interacting with individuals from diverse backgrounds
- Strong commitment to exceptional member service and discretion
- Ability to manage stress effectively while meeting deadlines
- Ability to maintain accuracy and quality in a fast-paced environment
- Ability to prioritize and handle multiple, shifting responsibilities
- Discretion and confidentiality, both internally and externally, must be upheld at all times
Benefits
- Share cost benefits on Medical, Dental, Vision
- 401K retirement and up to 5% match after one year of employment
- Employee referral bonus
- Up to 11 paid holidays annually
- PTO accrual per hours worked
- Flexible Float PTO
- Tuition Assistance/Professional Development
Company Overview
Apply Now