Kitsap Credit Union is a not-for-profit, member-owned financial cooperative committed to its members' financial wellbeing. They are seeking full-time Contact Center Associates to provide exceptional service through digital channels, deepen member relationships, and educate on products and services.
Responsibilities
- Authentically engage members and callers through asking relevant and meaningful questions, identifying their needs, and making appropriate product and service recommendations
- Perform daily operations including basic transactions, card maintenance, new accounts, assisting members with their online banking and other financial needs
- Promote and effectively educate members on digital and self-service options, with continual education as new products and digital services are introduced
- Contribute to and support a positive work environment to ensure an effective, high performing, and cohesive team
- Adhere to operational, regulatory, and security requirements while minimizing losses
- Maintain a high level of confidentiality relative to any information received directly or indirectly at all times
- Contribute to effective department and credit union operations by performing other related duties as assigned
- Understand, model, and represent KCU’s core values
Skills
- High School diploma or GED
- Minimum one year customer service and/or retail sales experience
- Availability during Saturdays and extended business hours
- Excellent interpersonal communication skills including effective listening, speaking, and writing
- Proficient in Microsoft Office applications
- Ability to learn and maintain strong level of expertise with Kitsap Credit Union's core operating systems and self-service technology (iPhones, Androids, etc.)
- Ability to handle stress in a high volume and fast-paced environment
- Previous financial institution experience a plus
Benefits
- Bonus Target: 5% potential incentive of base pay
- Free onsite parking
- Annual time off and sick time accrued
- 11 Paid holidays
- 1 Personal floating day
- Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
- Employee Assistance Program
- Choose from a PPO medical plan or a High Deductible with a Health Savings Account
- 3% KCU funded Safe Harbor Contribution to your 401K
- KCU will match up to 2% of your 401K contributions
- All 401K contributions are 100% vested
- Potential annual incentive in all roles within Kitsap Credit Union
- Tuition reimbursement
- 8 hours of paid volunteer time off
- Discounts on KCU's products and services
- Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee
Company Overview
Kitsap Credit Union helps employees to achieve more by helping them grow professionally through in-house trainings. It was founded in 1934, and is headquartered in Bremerton, Washington, USA, with a workforce of 201-500 employees. Its website is https://www.kitsapcu.org/.