TIH is an industry leading provider of benefits services, and they are seeking a New Business Analyst to evaluate new cases and ensure timely approval and processing of applications. The role involves working with brokers and carriers, processing enrollment materials, generating quotes, and maintaining confidentiality standards.
Responsibilities
- Evaluates new case and add-on risks, assuring timely and quality underwriting by:
- Evaluating enrollment materials and detailed medical records to determine underwriting actions
- Enroll new groups and members on carrier’s online systems
- Review final rates, benefit options, and underwriting requirements
- Contacting agents/brokers when a case has been reviewed to request additional information
- Generating quotes, based on actual enrollment, to ensure accurate premiums are being sent to the carrier
- Notifying agents/brokers of overdue premium payments and status of cases, whether the cases are approved, declined, or withdrawn
- Adhering to Company confidentiality standards of information
- Assists in the processing of broker of record change letters and licensing for agents to assure new agents are correctly paid, carrier guidelines are followed, and agents/brokers are properly appointed with each carrier
- Answer necessary Broker questions
- Keeps abreast of medical conditions/terminology and insurance products
- Other projects as assigned
- Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25lbs
- Occasional long, irregular hours
Skills
- High School diploma or equivalent, with a minimum of one (1) year of underwriting or related medical insurance experience
- Working knowledge of medical conditions/terminology and insurance products
- Basic understanding of underwriting principles
- Strong knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange; proficient in Internet Explorer
- Communicate effectively with all levels of internal and external personnel, both verbally and in writing
- Read, comprehend, and interpret underwriting procedures, requirements, regulations, and contracts
- Negotiate with agents and brokers
- Maintain complete confidentiality of information
- Determine when problems should be escalated
- Work in and contribute to a positive team environment
- Complete tasks on time while managing multiple tasks simultaneously
- Associate degree preferred
Benefits
- Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance
- Tax-advantaged savings accounts
- A 401(k) plan with company match
- Generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more
- Eligible positions may also qualify for restricted stock units