About careerzynith – A Purpose‑Driven Leader in Inclusive Employment
careerzynith is a nationally recognized organization dedicated to creating meaningful employment opportunities for individuals who are blind or visually impaired. By blending cutting‑edge manufacturing, e‑commerce, and retail distribution, careerzynith not only delivers high‑quality products to a diverse customer base—including federal agencies and military installations—but also empowers a workforce that brings unique perspectives and exceptional dedication to every task.
Our mission is built on four pillars:
- EMPLOY: As one of the largest employers of blind and visually impaired professionals, we provide career‑building roles that foster lifelong skills.
- BUILD: We design, produce, and distribute over 2,000 distinct products through a seamless network of manufacturing, retail, and online channels.
- SERVE: Our pioneering “base supply centers” on military bases employ blind workers to deliver mission‑critical supplies to the nation’s armed forces.
- SUPPORT: careerzynith is committed to ending blindness forever, supporting research initiatives and treatment programs that advance vision health worldwide.
Joining careerzynith means becoming part of a values‑first culture where every employee’s contribution is celebrated, and where personal growth is as important as organizational success.
Why This Role Matters – The Impact of a Customer Care Coordinator
As a Customer Care Coordinator at careerzynith, you will be the front‑line liaison between our customers, vendors, and internal teams. Your proactive support ensures that every sales order, inquiry, and complaint is handled with professionalism, speed, and empathy. By maintaining seamless communication and accurate order processing, you directly influence customer satisfaction, repeat business, and the overall reputation of careerzynith in the marketplace.
Location, Schedule, and Work‑Life Balance
This position is a hybrid role based out of Mechanicsburg, PA, with a flexible remote work arrangement. You will be required to visit the store on a quarterly basis to support on‑site activities. The standard schedule aligns with store hours, typically Monday‑Friday, 7:30 AM – 4:00 PM, amounting to roughly 20 hours per week. Flexibility is built into the role, allowing you to balance personal commitments while delivering top‑tier customer service.
Key Responsibilities – What You’ll Do Every Day
- Synchronize your shift with store operating hours to ensure continuous coverage.
- Remain reachable during business hours via email, phone, Jitsi Meet, Zoom, or other video‑conferencing platforms.
- Own the end‑to‑end customer experience, from initial inquiry through order fulfillment.
- Maintain a courteous, positive demeanor that reflects careerzynith’s brand values.
- Navigate the Axapta ERP system to create, release, and track sales orders accurately.
- Communicate order status, pricing, and delivery details with customers and vendors via phone and email.
- Prepare and follow up on contract quotations, ensuring timely responses to customer requests.
- Conduct outbound calls to gather missing information or clarify order specifics.
- Reconcile sales orders with inventory levels to maximize sales efficiency and minimize customer wait times.
- Coordinate pickup and delivery logistics, collaborating with warehouse staff and third‑party carriers.
- Maintain a comprehensive customer database—including email addresses and phone numbers—to drive repeat business and targeted outreach.
- Assist Customer Service Representatives at checkout counters during peak periods to reduce line lengths and improve the shopper experience.
- Execute post‑purchase surveys, asking concise questions about product satisfaction, delivery timeliness, and likelihood of repeat business.
- Log, track, and resolve customer complaints swiftly, escalating when necessary to ensure resolution.
- Generate regular reports that track sales order progress, budget impact, and inventory status using AX and Excel; partner with management to secure needed materials.
- Develop, modify, and distribute Excel spreadsheets for purchasing, replenishment, and senior leadership reporting.
- Promote careerzynith’s online portal (formerly BUYLCI) and guide customers through account setup and navigation.
- Educate customers on the Department of Defense (DoD) Emall program, assisting them in using the platform for eligible purchases.
- Publish daily price updates in accordance with corporate guidelines, ensuring accurate shelf‑side information.
- Leverage current marketing tools and promotional campaigns to identify upsell opportunities.
- Assist with merchandising and shelf replenishment to maintain an attractive retail environment.
- Engage vendor representatives during sales calls, asking product‑specific questions to deepen product knowledge.
- Perform additional duties as assigned by management, supporting overall store operations.
Essential Qualifications – What You Need to Succeed
- High school diploma or equivalent; additional education or certifications in retail, business administration, or customer service is a plus.
- Minimum of one year of relevant work experience in a retail or customer‑service environment.
- Proficiency with point‑of‑sale (POS) systems and basic retail technology; experience with ERP platforms such as Axapta is highly desirable.
- Strong interpersonal skills, with the ability to communicate clearly and empathetically with customers, vendors, and internal teams.
- Demonstrated ability to manage multiple priorities, meet deadlines, and maintain accuracy under pressure.
- Flexibility to work a minimum of 8% of the year (approximately one week per quarter) on‑site at the store.
- Basic computer literacy, including Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web‑based communication tools.
Preferred Qualifications – What Sets You Apart
- Previous experience in a hybrid remote‑on‑site role, demonstrating self‑discipline and effective time management.
- Exposure to federal or military procurement processes, especially the DoD Emall program.
- Advanced Excel skills (pivot tables, VLOOKUP, macros) for data analysis and reporting.
- Experience in sales order quoting, contract negotiation, or supply‑chain coordination.
- Commitment to the mission of careerzynith and a genuine passion for inclusive employment.
Core Skills & Competencies
- Customer‑Centric Mindset: Ability to anticipate needs, resolve issues, and exceed expectations.
- Communication Excellence: Clear, concise, and courteous written and verbal interactions.
- Analytical Thinking: Comfort with data entry, reconciliation, and generating actionable insights.
- Technology Savvy: Quick learner for new software platforms, video‑conferencing tools, and ERP systems.
- Team Collaboration: Works well with cross‑functional teams, from sales to logistics to management.
- Adaptability: Thrives in a dynamic environment where priorities can shift rapidly.
Career Growth & Development Opportunities
careerzynith invests heavily in employee development. As a Customer Care Coordinator, you will have access to:
- Structured mentorship programs pairing you with seasoned professionals in retail operations and supply chain management.
- Online learning portals offering courses in customer experience, data analytics, and advanced ERP usage.
- Opportunities to transition into full‑time roles such as Customer Service Manager, Sales Analyst, or Operations Supervisor based on performance and business needs.
- Regular performance reviews that identify skill gaps and create personalized development plans.
- Participation in company‑wide initiatives focused on accessibility, inclusion, and community outreach.
Work Environment & Culture at careerzynith
Our hybrid model blends the flexibility of remote work with the camaraderie of in‑store collaboration. You’ll experience:
- A supportive, mission‑driven culture that celebrates diversity and the unique contributions of each employee.
- Open communication channels, where ideas are welcomed and feedback is acted upon.
- Regular team‑building events, both virtual and on‑site, fostering strong relationships across departments.
- A safe, accessible workplace that adheres to the highest standards of ergonomics and inclusivity.
Compensation, Perks, & Benefits (General Overview)
careerzynith offers a competitive salary commensurate with experience, along with a comprehensive benefits package that includes:
- Medical, dental, and vision insurance with employer contributions.
- Basic life insurance at no cost to the employee.
- 401(k) retirement plan with company match and surplus‑sharing options.
- Paid time off (PTO), ten paid holidays annually, and additional leave for volunteer activities.
- On‑site health and wellness programs, including fitness classes and mental‑health resources.
- Employee Assistance Program (EAP) for confidential counseling and support services.
- Opportunities for performance‑based bonuses and recognition awards.
How to Apply – Join the careerzynith Family
If you are passionate about delivering exceptional customer experiences, thrive in a hybrid work setting, and want to contribute to a purpose‑driven organization, we encourage you to apply today. Bring your enthusiasm, skill set, and commitment to inclusion, and help careerzynith continue to set the standard for excellence in retail and employment for the blind and visually impaired.
Apply Now and start your rewarding journey with careerzynith!
Equal Opportunity Employer
careerzynith is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or protected characteristics.
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