At arenaflex, we're on a mission to empower our customers to achieve their full potential by delivering innovative solutions that drive value, innovation, and adoption in their networks. As a Customer Delivery Architect, you'll play a pivotal role in ensuring that arenaflex fully integrates the expectations of our SLED customers, delivering a consistent outstanding customer experience. If you're a creative problem solver with a passion for building long-term relationships with customers, we want to hear from you!
**About arenaflex**
arenaflex is a global leader in technology that powers the internet, and we're committed to creating a more inclusive future for all. Our passion is connection, and we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. We pioneered hybrid work trends, allowing all to not only give their best, but be their best. Our technology, tools, and culture enable us to drive innovation and adoption in our customers' networks, reducing risk and improving their network to meet business objectives.
**Meet the Team**
Our Customer Delivery Architects are a valuable part of the Customer Experience (CX) team, supporting our customers with the power of Cisco Analytics and Knowledge. We combine outstanding technical expertise and consulting to drive value, innovation, and adoption in our customers' networks. As a Customer Delivery Architect, you'll work closely with Cisco Engineering to advocate for innovation for our customers and share what's coming with our customers to help them be the groundbreakers of technology.
**Your Impact**
As a Customer Delivery Architect, you'll play a pivotal role in ensuring that arenaflex fully integrates the expectations of our SLED customers, delivering a consistent outstanding customer experience. You'll work with key partners throughout customer organizations, from technical staff to CXO level, building strong working relationships as a trusted advisor. You'll stay informed about customer challenges and remain up-to-date on arenaflex's solutions and service offerings that can be proposed to address and resolve these challenges.
**Key Responsibilities:**
* Work with SLED customers to understand their technical roadmaps and identify opportunities for arenaflex solutions
* Develop and maintain strong relationships with key partners throughout customer organizations
* Stay informed about customer challenges and remain up-to-date on arenaflex's solutions and service offerings
* Collaborate with Cisco Engineering to advocate for innovation for our customers and share what's coming with our customers
* Develop and deliver presentations to customers and partners on arenaflex solutions and service offerings
* Work with cross-functional teams to develop and implement solutions that meet customer needs
* Identify and address customer pain points and develop solutions to resolve these issues
* Develop and maintain knowledge of arenaflex's solutions and service offerings, as well as industry trends and best practices
**Minimum Qualifications:**
* 10 years of relevant experience in customer roles, within technical delivery, IT, or pre-sales product engineering
* BS in Computer Science, Electrical Engineering, or equivalent experience
* CCIE in Security, Collaboration and/or Route Switch
**Preferred Qualifications:**
* Experience delivering arenaflex standard methodologies within our clients' infrastructure
* Ability to lead or guide teams made up of arenaflex, Customer, and Partner members in the analysis and resolution of technical network problems
* Ability to provide high-level crisis management through anticipation of issues, problems, or events and actively resolving them with the Customer and Partners
* Ability to leverage good communication, consulting, and consistent engagement to build productive collaborations
**Skills and Competencies:**
* Strong technical knowledge of security, collaboration, and routing and switching
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects
* Strong problem-solving and analytical skills
* Ability to build and maintain strong relationships with customers and partners
* Strong knowledge of arenaflex's solutions and service offerings, as well as industry trends and best practices
**Career Growth Opportunities and Learning Benefits:**
* arenaflex is committed to the growth and development of our employees, and we offer a range of training and development opportunities to help you achieve your career goals.
* Our inclusive approach builds innovation and better outcomes for our customers, and we encourage candidates from all backgrounds and experiences to apply.
* arenaflex is a global leader in technology that powers the internet, and we're committed to creating a more inclusive future for all.
**Work Environment and Company Culture:**
* arenaflex is a dynamic and fast-paced work environment, and we're committed to creating a culture that's inclusive, diverse, and supportive.
* We offer a range of benefits, including flexible work arrangements, professional development opportunities, and a comprehensive compensation package.
* arenaflex is a leader in hybrid work trends, and we're committed to creating a work environment that's flexible and supportive of our employees' needs.
**Compensation, Perks, and Benefits:**
* arenaflex offers a comprehensive compensation package, including a competitive salary, bonus structure, and benefits.
* We offer a range of perks, including flexible work arrangements, professional development opportunities, and a comprehensive compensation package.
* arenaflex is committed to creating a more inclusive future for all, and we offer a range of benefits that support our employees' well-being and career development.
**How to Apply:**
If you're a creative problem solver with a passion for building long-term relationships with customers, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note:**
* The application window is expected to close on 4/11/2025, but we reserve the right to remove the job posting earlier if the position is filled or if a sufficient number of applications are received.
* Must live within commuting distance and be able to work onsite 3-4 days per week in the greater Northern California region.
* Must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee) due to the performance of work on US Government classified environments.
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