Welcome to arenaflex, where we're redefining the banking experience by putting people at the forefront of everything we do. As a Customer Experience Banker on our arenaflex Branch Banking Team, you'll have the opportunity to make a real difference in the lives of our customers, while also growing your career in a dynamic and supportive environment.
**About arenaflex**
arenaflex is a leading financial institution that's committed to helping our customers achieve their financial goals. We believe in building strong relationships with our customers, and we're always looking for talented individuals who share our values of a Can-Do Attitude, Service Heart, and Forward Thinking. Our team is passionate about delivering exceptional customer service, and we're always looking for new ways to innovate and improve our products and services.
**Job Summary**
As a Customer Experience Banker, you'll be the face of arenaflex in our branches, providing exceptional customer service and helping our customers achieve their financial goals. You'll be responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, and recommending appropriate deposit, loan, and other banking products and services. You'll also be responsible for processing customer transactions accurately and efficiently, while educating customers on bank products, services, and technology.
**Key Responsibilities**
* Provide excellent customer service and effectively resolve customer issues
* Be proficient in understanding and educating customers on consumer deposit products and consumer lending
* Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
* Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
* Adhere to all operational, security, risk, and regulatory policies and procedures
* Demonstrate acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation
**Basic Qualifications**
* High School Diploma or GED
* Minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
* Bachelor's Degree preferred
**Preferred Qualifications**
* 1 year or more in customer service in banking, financial services, or goal-driven retail sales
* Cash handling skills
* Comfort with technology such as mobile services and online banking services
**Essential Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Proficiency in Microsoft Office and other banking software
* Strong sales and customer service skills
* Ability to build strong relationships with customers and colleagues
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career
* Opportunities for professional growth and development in a dynamic and supportive environment
* Competitive salary and benefits package
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
* arenaflex is a tobacco-free workplace
* We offer a flexible and supportive work environment that encourages work-life balance
* Our team is passionate about delivering exceptional customer service and making a positive impact in our communities
* We're committed to diversity, equity, and inclusion, and we welcome applicants from diverse backgrounds
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package
* Comprehensive training program
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
* Flexible and supportive work environment
* Paid time off and holidays
* Access to arenaflex's employee assistance program
**How to Apply**
If you're passionate about delivering exceptional customer service and making a real difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.
**Reasonable Accommodations**
arenaflex endeavors to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to
[email protected].
**EEOC Disclaimer**
EEO is The Law - arenaflex is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.
**Pay Transparency**
arenaflex is committed to pay transparency and fair compensation practices. We offer a competitive salary and benefits package to our employees.
**CA Data Privacy**
arenaflex is committed to protecting the personal data of our customers and employees. We comply with all applicable data protection laws and regulations.
**Tobacco-Free Hiring Practice**
arenaflex is a tobacco-free workplace and does not accept solicitation from third-party recruiters for any position.
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