Customer Implementation Consultant | Remote

About Ellucian Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity We are looking for a technically savvy Customer Implementation Consultant who is organized, able to thrive under pressure, and possesses a strong ability to drive results. Implementation Consultants act as the day-to-day point of contact for customers during implementation, ensuring each customer’s success as it relates to performance, functionality, and configuration of our products. Implementation Managers effect a positive new user experience and seamless product onboarding experience.  Implementation managers are responsible for understanding each customer’s goals and helping them complete implementation efficiently so they can start to experience the value derived from their investment in our products.    A successful candidate will be a self-starter, analytical, and possess an aptitude for learning new software.  They must be a highly experienced and well-trained professional with a passion for learning new technologies with the ability to bring clarity to a dynamic and complex process. We have a lot of fun, we are innovative, we work hard, and we always give our best! We are fast paced (understatement) and passionate about helping schools eliminate financial barriers that keep students from completing their journey in higher education. If you love being an advocate for customers and thrive in a multi-tasking environment, we want to hear from you.       Where you will make an impact Foster a strong understanding of the implementation process options and solutions offered with our products  Meet with sales to understand the business goals for each implementation  Own and implement a post-sale project plan to manage implementation of our products  Demonstrate product value by helping customers determine configuration details and best practice use of our products in line with their business needs  Introduce customers to best practices for continued optimization   Efficiently deliver hands on training and webinars to customers, as needed  Troubleshoot technical issues reported by customers during the implementation process and provide solutions  Conduct weekly meetings with customers, keeping them engaged and on track to go-live  Clearly communicate with customers   Stay updated on product changes, best practices, and alternative solutions to meet customers’ needs  Update internal implementation tracking systems in a timely and accurate manner for cross-departmental visibility and reporting  Use analytical and logical reasoning to discover areas for optimization, identifying useful information to support decision-making  Lead customer through implementation plan, including setting targets for milestones and adhering to deadlines  Develop a deep understanding of the customers’ needs, providing a timely response to all inquiries   Seamlessly transition customers to post implementation adoption phase Work as a team to build a world class Customer Success department    What you will bring 2+ years of relevant project management experience   2+ years of Implementation experience – preferably in complex software applications  Excellent communicator with strong influencing skills  Strong organization and time management skills  Proven ability to provide expert advice regarding the value of the product   Must be resourceful with the ability to critically think through interpersonal and technical situations and challenges  A problem solver, with a high level of intellectual curiosity  Possesses strong organizational skills and exceptional project management skills  A team player that works well with internal stakeholders, as well as external stakeholders  Adept customer relationship manager who can engage in business-level and technical conversations at multiple levels of the organization  Proactive, self-motivated, dependable, and able to meet deadlines with a high level of autonomy and accountability  Excellent follow-up skills  Ability to manage a mix of projects with varying levels of complexity at the same time and at different stages  Comfortable learning new technologies  Knowledge/Expertise with all products within Financial Aid or Enrollment    Has a strong presence and inspires confidence in clients and the senior management team  Excellent problem-solving skills and consistently solutions focused.  Proven background in following and implementing processes and products  Ability to use knowledge and expertise to identify solutions to meet client / company requirements  Possess strong industry knowledge  Proven track record of strong customer relationship management  What makes #Ellucianlife Comprehensive health coverage: medical, dental, and vision  Flexible time off  Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests 401k w/ match & BrightPlan - to help you save for the future Parental Leave 5 charitable days to support the community that supports us Telemedicine WellnessHeadspace Care (mental health) Wellbeats (virtual fitness classes) RethinkCare & Wellthy– caregiver supporq Diversity and inclusion programs which provide access to internal employee resource groups  Employee referral bonuses to encourage the addition of great new people to the team We Foster a learning culture with:LinkedIn Learning Education Assistance Program  Professional development opportunities #LI-AC1 #LI-REMOTE