Customer Service and Sales Representative

Job title: Customer Service and Sales Representative in Buffalo, NY at Rustman Agency
Company: Rustman Agency
Job description: The Rustman Agency is a rapidly growing brokerage focused on helping families secure their financial future. We provide life insurance, final expense, and mortgage protection solutions—all delivered with integrity, clarity, and care. We're currently expanding our team and looking for motivated individuals who are passionate about service and ready to grow in a sales-focused role.Job Summary:
We’re hiring a Customer Service and Sales Representative to assist clients with their insurance needs while guiding them through personalized coverage options. This is a remote position where you'll handle inbound inquiries, work with warm leads, and provide a seamless client experience. You’ll combine customer service with consultative sales—no cold calling required.Responsibilities:Respond to client inquiries via phone, email, and ZoomEducate clients on insurance options that meet their needsProvide support throughout the application processFollow up with clients to ensure satisfaction and coverage understandingTrack all communication and sales activity using CRM toolsMeet individual performance and client satisfaction goalsWhat We Offer:Remote work with flexible schedulingQualified leads provided—no cold callingBonus opportunities AvailableTraining and continuous mentorshipA supportive, people-first team cultureClear paths for career growth and leadershipRequirements:Must be 18+ and legally authorized to work in the U.S.Strong communication and customer service skillsProfessional, empathetic, and reliableComfortable working with technology and in a remote settingLife & Health insurance license (or willingness to obtain within 30 days)
Expected salary: $55000 - 82000 per year
Location: Buffalo, NY
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