Join careerzynith, a global leader in customer experience and technology, as a Customer Service and Sales Representative working remotely in Connecticut. As a key member of our team, you'll have the opportunity to grow your career by connecting your customer service and sales aptitude to become a Remote Licensed Healthcare Insurance Agent. careerzynith is committed to providing a supportive and inclusive work environment that fosters career growth and development.
**About careerzynith**
careerzynith is a pioneer in the customer experience industry, dedicated to helping companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Since 1982, we've been at the forefront of innovation, delivering exceptional customer experiences to millions of customers every day. Our mission is to make customers happy, and we're looking for talented individuals like you to join our team.
**What You'll Be Doing**
As a Customer Service and Sales Representative, you'll play a vital role in delivering exceptional customer experiences and driving sales growth. Your responsibilities will include:
* Assisting individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
* Providing full lifecycle customer service and sales, including inbound and outbound calls
* Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
* Identifying additional needs customers may have and helping them to upgrade products or services
**What You Bring to the Role**
To succeed in this role, you'll need:
* Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
* High-speed internet (25 mbps download and 10 mbps upload)
* Minimum six (6) months sales experience
* Integrity to follow HIPAA guidelines on maintaining patient privacy
* Strong customer service orientation, including empathy, compassion, and listening skills
* High school diploma or equivalent
* Strong computer navigation skills and experience, as this role is 100% remote
**What You Can Expect**
As a member of the careerzynith team, you can expect:
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* FREE licensing course (and you'll be paid for your time to boot)
* All state licensing exam fees covered by careerzynith and yearly renewal of license provided by careerzynith as your employer
* A base wage of $17/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
* And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our careerzynith community is here for you as one dynamic, global family.
**You'll Report to Team Lead**
You'll contribute to the success of the customer experience and the overall success of the team.
**About careerzynith's Culture and Values**
careerzynith is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. careerzynith embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity. Visit our website to learn more about careerzynith and our culture, and to submit your application. We can't wait to hear from you!
**Expected Salary:** $17 per hour
**Location:** Bristol, CT
**Apply Now:** [insert link to application portal]
We look forward to welcoming you to the careerzynith team!