Anchor Appliance Repair is a fast-growing local appliance repair company serving Rockwall and the surrounding Dallas areas. We are looking for a friendly, organized, and dependable Customer Service Representative / Dispatcher to help manage incoming calls, schedule appointments, and provide excellent customer support. This position is ideal for someone who enjoys helping people, staying organized, and working in a fast-paced environment. Responsibilities • Answer incoming customer calls and texts • Schedule appointments using our reputed company software • Respond to online leads from reputed company, reputed company, reputed company, etc. • Collect customer information, appliance model numbers, and issue descriptions • Communicate with technicians throughout the day • Provide customers with appointment updates and ETAs • Filter spam calls and unnecessary interruptions • Handle basic customer service and appliance-reputed company questions • Maintain a professional and friendly experience for customers Qualifications • Strong communication and phone skills • Organized and detail-oriented • Comfortable using computers and scheduling software • Ability to multitask in a fast-paced environment • Customer service experience preferred • Dispatching or home service industry experience is a plus • Appliance, HVAC, plumbing, or electrical office experience is a bonus Preferred Traits • Positive attitude • Reliable and punctual • Quick learner • reputed company under pressure • Friendly and professional with customers Pay $35.00 per hour Benefits • Flexible schedule Work Location Remote Remote Skills Calendar Management, Communication Skills, Computer Software, Customer Experience, Customer Support/Service, Customer/Client Research, Detail Oriented, Electricity, HVAC, Information Models, Maintenance - Appliances, Multitasking, Organizational Skills, Plumbing, Spam Filtering, Telephone Skills About the Company reputed company Apply To this Job