As a Customer Service Loyalty Champion II at arenaflex, you'll be at the forefront of delivering exceptional customer experiences, driving loyalty, and fostering growth. arenaflex is a dynamic and innovative company that empowers its employees to share their ideas, learn, and thrive in a collaborative environment. Our team is dedicated to connecting people to what brings them joy, and we're looking for talented individuals like you to join our community.
**What You'll Be Doing**
As a champion on the Loyalty team, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. Your key responsibilities will include:
* Handling and resolving escalated customer concerns that have varying levels of complexity
* Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex
* Embracing the Service Plus mindset by resolving customer concerns and future concerns
* Growing the business, which includes completing a full end-to-end account analysis
* Executing targeted loyalty and retention strategies for high-value and at-risk customers
* Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
* Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
* Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services
* Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
* After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts
**Where You'll Be Working**
You'll work from home in this remote role, with occasional in-person training and meetings. arenaflex values flexibility and work-life balance, and this role offers the opportunity to work from the comfort of your own home while still being part of a dynamic and collaborative team.
**To Be Eligible for This Position**
You must be within a reasonable commute to the hub location in Florida. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs. The location is Temple Terrace, FL (7701 Telecom Pkwy).
**What We're Looking For**
To succeed in this role, you'll need:
* A Bachelor's Degree or one or more years of customer service experience
* One or more years of sales experience
* Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
* A strong sales acumen with a track record of meeting or exceeding revenue and retention goals
* Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
* You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided
**Even Better If You Have**
* A degree
* Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
* Experience promoting and upselling products or services
* One or more years of Retention experience
**Home Office Requirements**
* You'll work from home in this remote role, with occasional in-person meetings and training
* The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business
* Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
* A dedicated, quiet, and private workspace
* arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements
* Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections
**Scheduled Weekly Hours**
40
**Equal Employment Opportunity**
arenaflex is proud to be an equal opportunity employer - and celebrates its employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
**Apply Now**
If you're passionate about delivering exceptional customer experiences and driving loyalty and growth, we encourage you to apply for this exciting opportunity. Join the arenaflex team and be part of a dynamic and innovative company that empowers its employees to share their ideas, learn, and thrive.
```html
Join arenaflex Today!
As a Customer Service Loyalty Champion II at arenaflex, you'll be at the forefront of delivering exceptional customer experiences, driving loyalty, and fostering growth. arenaflex is a dynamic and innovative company that empowers its employees to share their ideas, learn, and thrive in a collaborative environment.
What You'll Be Doing
- Handling and resolving escalated customer concerns that have varying levels of complexity
- Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex
- Embracing the Service Plus mindset by resolving customer concerns and future concerns
- Growing the business, which includes completing a full end-to-end account analysis
- Executing targeted loyalty and retention strategies for high-value and at-risk customers
- Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
- Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
- Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services
- Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
- After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts
Where You'll Be Working
You'll work from home in this remote role, with occasional in-person training and meetings. arenaflex values flexibility and work-life balance, and this role offers the opportunity to work from the comfort of your own home while still being part of a dynamic and collaborative team.
To Be Eligible for This Position
- You must be within a reasonable commute to the hub location in Florida.
- Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs.
- The location is Temple Terrace, FL (7701 Telecom Pkwy).
What We're Looking For
- A Bachelor's Degree or one or more years of customer service experience
- One or more years of sales experience
- Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
- A strong sales acumen with a track record of meeting or exceeding revenue and retention goals
- Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
- You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided
Even Better If You Have
- A degree
- Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
- Experience promoting and upselling products or services
- One or more years of Retention experience
Home Office Requirements
- You'll work from home in this remote role, with occasional in-person meetings and training
- The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business
- Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
- A dedicated, quiet, and private workspace
- arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements
- Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections
Scheduled Weekly Hours
40
Equal Employment Opportunity
arenaflex is proud to be an equal opportunity employer - and celebrates its employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Apply Now!
Join arenaflex today and be part of a dynamic and innovative company that empowers its employees to share their ideas, learn, and thrive. Apply now and take the first step towards a rewarding career with arenaflex!
Apply Job!
```
Apply for this job