Customer Service Representative

Job title: Customer Service Representative in New York City, NY at Evolution Sports Group
Company: Evolution Sports Group
Job description: 40 hours per weekPosition: Customer Service RepresentativeEvolution Sports Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a full-time position, working 40 hours per week, with potential for growth and advancement within the company.Responsibilities:- Serve as the primary point of contact for customers, providing exceptional customer service via phone, email, and in-person interactions- Respond to customer inquiries, resolve complaints, and troubleshoot any issues that may arise- Maintain a thorough understanding of our products and services to effectively assist customers with their needs- Process orders, returns, and exchanges accurately and efficiently- Collaborate with other departments to ensure timely and satisfactory resolution of customer issues- Keep detailed records of customer interactions and transactions- Continuously seek out opportunities to improve the customer experience and suggest process improvements to management- Stay up-to-date on industry trends and product knowledge to better assist customers- Adhere to company policies and procedures at all timesQualifications:- High school diploma or equivalent; some college preferred- Minimum of 1-2 years of customer service experience- Excellent communication and interpersonal skills- Strong problem-solving and decision-making abilities- Ability to multitask and prioritize in a fast-paced environment- Proficient in Microsoft Office and experience with CRM software is a plus- Passion for providing exceptional customer service- Knowledge of the sports industry is a plusWe offer a competitive salary and benefits package, as well as a positive and supportive work environment. If you are a team player with a passion for customer service, we would love to hear from you. Apply now to join the Evolution Sports Group team!Benefits:- Competitive hourly salary ranging from $45 to $65- Flexible work hours and remote work options- Opportunities for professional development and training- Paid time off and holidays- Health and wellness benefits- Performance bonuses and incentives- Retirement savings plan with employer matching- Access to online courses and resources for skill enhancement- Supportive work environment with a focus on work-life balance- A chance to work with a diverse team and contribute to exciting project
Expected salary: $45 - 65 per hour
Location: New York City, NY
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