Customer Service Representative--Chicago, Illinois

OPC Pest Services is rapidly expanding in the Northeastern Illinois and Chicago service areas, and they are seeking a Customer Service Representative. This role involves coordinating schedules, resolving customer issues, and providing exceptional service to both customers and technicians.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and promotional information
• Maintain accurate records utilizing customer service software applications
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

Skills

• High school degree or equivalent
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
• We require successful completion of background check and drug screen

Benefits

• Cut the commute--work from home!  Our CSRs are trained onsite to start then work from home (must have a designated home office space with acceptable internet speeds);
• Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit rollinsbenefits.com for more information);
• 401(k) plan with 4.5% company match
• Rollins Corporation employee stock purchase plan;
• Six paid holidays and a generous PTO (paid time off) program--receive up to 15 PTO days your first year;
• Employer discount program through PerkSpot;

Company Overview