Grainger is a leading broad line distributor serving over 4.5 million customers worldwide. The Customer Service Representative role involves handling inbound calls, assisting customers with inquiries, and delivering exceptional service in a fast-paced environment.
Responsibilities
- Handle a high volume of inbound calls—delivering quality customer service with professionalism, empathy, and efficiency
- Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
- Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
- Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
- Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
- Maintain attention to detail while managing complex or time-sensitive customer issues
- Communicate clearly via phone and written messages
Skills
- High School diploma or equivalent
- Minimum 1 year of customer service experience or experience in a customer-facing role
- A passion for delivering exceptional customer service and creating a positive experience for every customer
- Ability to thrive in a fast-paced, dynamic environment
- Ability to problem solve and make decisions with attention to detail
- A continuous improvement mindset, open to coaching and receiving feedback
- Proven ability to learn new technology and software quickly
- Comfortable navigating multiple programs and screens simultaneously
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
- For hybrid/remote work: A secure, quiet workspace
- For hybrid/remote work: High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms
- Experience with Customer Relationship Management (CRM) systems and SAP a plus (not required)
Benefits
- Medical, dental, vision, and life insurance coverage starts on day one of employment.
- Access to up to 50% of your paycheck based on hours worked before payday.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, parental leave, and other benefits.
- Safety shoes provided (where applicable).
Company Overview
As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support. It was founded in 1927, and is headquartered in Savannah, Georgia, USA, with a workforce of 10001+ employees. Its website is https://www.grainger.com.
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