**Job Title:** Experienced Customer Service Representative - Limited Service (Remote in NJ) - arenaflex's Customer Service Team
**Job Type:** Full-time, Limited Service (Temporary), Remote
**Location:** Lawrenceville, NJ, USA
**Job Category:** Customer Service, Remote Work
**About arenaflex:**
arenaflex is a leading organization in the healthcare industry, dedicated to providing exceptional customer service and support to individuals and families navigating the complexities of health care coverage. With a strong commitment to diversity, equity, and inclusion, arenaflex fosters a dynamic and inclusive work environment that values the unique skills and experiences of its employees.
**Job Summary:**
arenaflex is seeking an experienced Customer Service Representative to join our remote team in Lawrenceville, NJ. As a Customer Service Representative, you will be responsible for answering inquiries from Marketplace individual consumers, providing general information, and assisting individuals and families in applying for health care coverage through the Marketplace. This is a limited-service (temporary) full-time position, with an anticipated duration of approximately 4 months.
**Responsibilities:**
* Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures, and protocols, including but not limited to the confidentiality and privacy policies.
* Respond effectively to all forms of inbound and outbound contacts.
* Track and document all inquiries using the applicable systems.
* Transfer/refer consumers to appropriate entities according to the established guidelines.
* Facilitate the fulfillment of caller requests for materials via mail, email, or download.
* Facilitate translation services for non-English speaking callers according to procedures.
* Escalate calls or issues to the appropriate designated staff for resolution as needed.
* Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
**Requirements:**
* High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
* Strong data entry and telephone skills.
* Excellent organizational, interpersonal, written, and verbal communication skills.
* Ability to perform comfortably in a fast-paced work environment.
* Ability to successfully execute many complex tasks simultaneously.
* Ability to work as a team member, as well as independently.
* Previous experience with computers, phone systems, and headsets preferred.
* Previous experience in customer service and call center preferred.
**Technical Requirements:**
* Must have a personal PC with operating system of Windows 10 or higher.
* Home internet speed 25+ Mbps download speed; 15+ Mbps upload and hardwired.
* PC Processor: Intel i5, AMD Ryzen 5, or better.
* PC Memory: 3.1 8+ GB RAM.
* PC Hard Drive Storage: 4.1 256 GB SSD.
* USB Headset with wired microphone.
* Webcam.
* Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login.
**Benefits:**
* Work from Home
* Benefits including Medical, Dental, Vision, and 401k
* Paid Time Off (PTO) and Holidays
* Employee Recognition, Discount, and Wellness Programs
* Diversity, Equity, and Inclusion Initiatives
* Professional Development Opportunities
**Pay Transparency:**
arenaflex compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of arenaflex's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, arenaflex provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. arenaflex will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
**Hourly Base Pay Minimum for this Position:** $18.00
**Hourly Base Pay Maximum for this Position:** $18.00
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join arenaflex's dynamic team. Please visit our website at [insert link] to submit your application.
**Equal Employment Opportunity:**
arenaflex is an Affirmative Action/Equal Opportunity Employer. arenaflex provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status.
**Veteran-Friendly Employer:**
arenaflex is proud to be a veteran-friendly employer, committed to supporting the unique skills and experiences of our veteran employees. If you are a transitioning military service member, have prior service, are a retired veteran, or a member of the National Guard or Reserves, or a spouse of an active military service member, we invite you to explore our career opportunities and learn more about our commitment to supporting our veteran employees.
**Join arenaflex's Team:**
At arenaflex, we believe that our employees are our greatest asset. We are committed to fostering a dynamic and inclusive work environment that values the unique skills and experiences of our employees. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join arenaflex's dynamic team.
**Contact Us:**
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us at [insert contact information].
**Apply Now:**
Don't miss this opportunity to join arenaflex's dynamic team! Apply now and take the first step towards a rewarding career in customer service.
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