We are looking for a candidate who loves helping people and proactively solving problems. You will assist in resolving software inquiries from our small business owners. We are a small and dynamic team of 20 people, and you will be joining a group of 6 representatives, answering directly to our VP of Customer Success and Customer Support Team Lead.
Responsibilities
- Communicate with customers via phone, email and chat, with most requests via email
- Provide knowledgeable answers to questions about our product
- Become an expert in our gym management software
- Collaborate with our engineering team on software issues
Requirements
- Fluent English speaker with strong verbal, written, and interpersonal skills
- At least 1 - 3 years of experience in a customer-facing role
- Ability to multi-task, organize, and prioritize work
- Ability to quickly learn complex software products
- Comfort working remote
- Familiarity with collaboration (Slack) ticketing software (CRM, such as Hubspot)
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
Originally posted on Himalayas
Apply Now