Job Summary:
Peraton, a leading national security company, is seeking a highly skilled Customer Service Representative (CSR) to join our team supporting USPS.com and associated applications. As a CSR, you will provide technical assistance to end-users via live chat sessions and email inquiries, ensuring prompt and effective resolution of technical issues. This is a remote opportunity that offers a competitive salary, comprehensive benefits, and the chance to work with a dynamic team.
Key Responsibilities:
- Deliver exceptional customer satisfaction by resolving technical issues and meeting end-users' needs utilizing provided software and Knowledgebase.
- Ensure timely resolution of end-user problems within Service Level Agreement (SLA) parameters.
- Maintain end-to-end problem ownership of chat and email sessions, escalating issues to support teams when needed.
- Work independently in a remote setting, achieving productivity goals and managing time effectively.
- Collaborate with Customer Support team colleagues and other support organizations as required.
Requirements:
Basic Qualifications:
- High school graduate or equivalent with a minimum of one year of customer service experience.
- U.S. Citizen with the ability to obtain and maintain a Public Trust clearance.
- Typing speed of 45 WPM with accuracy.
- Proficiency in Windows-based applications and software (Microsoft Office).
- Ability to work independently, prioritize tasks, and manage time effectively.
- Excellent communication skills, both oral and written.
Preferred Qualifications:
- Help desk or service desk experience.
- Familiarity with Live Chat and/or Customer Relationship Management (CRM) software tools.
- Degree from an accredited College/University.
What We Offer:
- Competitive salary range: $30,000 - $48,000.
- Comprehensive benefits package, including medical, dental, and vision care.
- Paid Time-Off and holidays.
- Retirement plan.
- Life and Disability Insurance.
- Career development opportunities and tuition assistance.
- Paid Parental Leave.
How to Apply:
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application today. We look forward to hearing from you!
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