Customer Service Representative - Remote (South Carolina Only)

About the position The Customer Service Representative is responsible for managing a high volume of inbound calls while accurately documenting excavation and utility locate information in a web-based system. The candidate must possess excellent verbal and written communication skills. In addition, maintain a positive & professional attitude when handling calls, with a sense of urgency. Be able to accurately plot site locations on a map. This position is open to candidates in South Carolina and is fully remote. The company will provide the needed equipment. This role requires: Strong active listening skills Accurate data entry Excellent verbal communication Calmness under pressure Critical thinking Ability to manage difficult or complex customer situations Ability to multitask in a fast-paced call center environment Ideal candidates will have previous experience in: High-volume call centers Banking customer support Insurance claims or member services Financial services contact centers Emergency dispatch/customer support Technical support Healthcare customer service Utilities or telecommunications support Responsibilities • Accurately record data from the caller on inbound telephone lines and process notices. Individuals must also accurately provide the caller with pertinent and legally required information for each locate notice. • Handle high-volume inbound customer service calls with professionalism and urgency • Accurately collect, document, and process excavation locate requests • Provide callers with legally required and safety-related information • Navigate multiple computer systems and web-based applications simultaneously • Maintain exceptional attention to detail while multitasking • De-escalate difficult customer interactions and resolve concerns effectively • Plot and verify excavation site locations using mapping tools • Meet productivity, quality assurance, and performance metrics in a call center environment • Support operational efficiency and public safety initiatives • Maintain confidentiality and compliance with company procedures • Perform additional duties as assigned by leadership Requirements • Be able to type at least 45 wpm accurately (or at least 14,500 kph) • Able to process excavation information precisely and adhere to standards set forth by the Company • Ability to understand and listen effectively to customer situations while maintaining company interests • Handle a high volume of telephone contacts that may include difficult and demanding customer situations • Have effective time management skills and manage work in a fast-paced environment • Handle repetition of tasks throughout the workday • Score acceptable or set goals on evaluations composed by Management. • Ability to stand or sit for considerable lengths of time. • Work in a confined workspace for a long period of time, attached to a telephone headset, and enter data • Must be willing to undergo a background check, in accordance with local law/regulations. • Minimum requirement is a high school diploma or equivalent • 2 years of customer service experience required • Be able to pass an assessment test for typing and customer service skills • Must have minimum internet speeds required: 3 Mbps upload/10 Mbps download (Company will provide a link to a test to confirm) • Must reside and be able to work remotely from within the State of South Carolina. • Must pass a background check and drug screen prior to hire. Nice-to-haves • Previous remote/work-from-home customer service or virtual call center experience is strongly encouraged. • Bilingual candidates encouraged to apply Benefits • Company-provided equipment • Paid Time-Off • Medical • Dental • Vision Benefits • 401K • Career Growth