At arenaflex, we're revolutionizing the primary care experience by putting patients at the forefront of everything we do. As a Customer Service Specialist in our Healthcare Billing, Revenue Cycle Management team, you'll play a vital role in delivering exceptional patient care and service. We're looking for passionate individuals who share our commitment to transforming healthcare and are driven to make a meaningful impact.
**A Day in the Life**
As a Customer Service Specialist, you'll be the first point of contact for patients calling in with billing inquiries, insurance claims, and payment concerns. Your primary responsibility will be to provide world-class customer service, ensuring that patients feel heard, understood, and supported throughout their healthcare journey. You'll work closely with our medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies, process payments, and coordinate with internal stakeholders to deliver seamless patient care.
**Key Responsibilities**
- Handle patient phone calls and message inquiries with empathy and efficiency, ensuring patient satisfaction and resolving issues in a timely manner.
- Collaborate with providers and operations team members to complete urgent tasks related to patient billing issues and questions.
- Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, and maintain service level agreements in response time to admins and patients.
- Assist admins with member billing needs via arenaflex's tasking system to provide the best customer service.
- Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy.
- Master arenaflex's technology suite, including RingCentral, Slack, G-suite, Zoom, and Electronic Medical Record System, to interact with team members and patients and complete daily work.
- Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting all in-office providers with urgent & stat patient needs.
**About the Team**
arenaflex's call center team combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency, emphasizing leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
**Basic Qualifications**
- 2+ years of customer service experience in a call center environment
- 1+ years with medical billing, insurance claims, or healthcare revenue cycle
- Demonstrated proficiency in Microsoft Office Suite
- Experience using electronic health records (EHR) or customer relationship management (CRM) systems
- Knowledge of HIPAA compliance and healthcare privacy regulations
- High school diploma or equivalent
**Preferred Qualifications**
- Spanish Speaking
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45+ WPM while maintaining accuracy
**About arenaflex**
arenaflex is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
**Los Angeles County Applicants**
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**San Francisco Fair Chance Ordinance**
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Inclusive Culture**
Our inclusive culture empowers arenaflexians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://arenaflex.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
**Compensation**
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $41,600/year in our lowest geographic market up to $45,760/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.arenaflex.com/workplace/employee-benefits.
**Apply Now**
If you're passionate about delivering exceptional patient care and service, and are driven to make a meaningful impact in the healthcare industry, we encourage you to apply for this exciting opportunity.
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