Customer Service Team Lead (Remote - Georgia, US)

Job title: Customer Service Team Lead (Remote - Georgia, US) in USA at Jobgether
Company: Jobgether
Job description: About Jobgether:Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Property and Casualty Customer Service Team Lead in Georgia, US.We are looking for an experienced and motivated Customer Service Team Lead to guide and support a high-performing team within a property and casualty insurance environment. In this role, you’ll oversee day-to-day customer service operations, resolve escalated issues, and ensure team members have the tools and training to succeed. You'll serve as a hands-on leader, coaching agents, monitoring performance, and contributing to the overall effectiveness of the customer support function. This is a remote opportunity for a leader who thrives in a fast-paced, customer-first environment and who is committed to developing team excellence.Accountabilities:

• Provide daily operational oversight and support to the customer service team
• Respond to escalated customer calls and assist team members with resolution strategies
• Monitor performance metrics including call times, breaks, and adherence to schedule
• Deliver one-on-one coaching and conduct regular side-by-side evaluations
• Support the onboarding and training of new hires to ensure role readiness
• Lead by example in providing outstanding customer service
• Assist with queue management by taking calls when necessary
• Ensure compliance with internal procedures and insurance licensing requirements

Requirements

• High school diploma or equivalent required
• Active Property and Casualty Producer License, or willingness to obtain it
• At least 3 years of call center or 2 years of customer service experience
• Proven ability to coach, mentor, and lead a team effectively
• Strong written and verbal communication skills
• Proficient in Microsoft Office, Outlook, and data entry systems
• Bilingual in English and Spanish is a plus
• Excellent soft skills including active listening, problem-solving, and professionalism
• Comfortable multitasking between systems and applications during live calls
• Must meet physical demands of a remote role with consistent phone and computer use
• Commitment to complete pre-licensing requirements within designated timelines

Benefits

• Health, Dental, and Vision Insurance
• Paid Vacation and Disability Insurance
• Employer-matching 401(k) program
• Company-paid licensing courses and exams (loan forgiven after one year of service)
• Fully remote position with flexible scheduling
• Opportunities for professional growth and leadership development
• Inclusive and collaborative work environment

Jobgether hiring process disclaimerThis job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.Thank you for your interest!#LI-CL1
Expected salary:
Location: USA
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