Flock Safety is looking for an experienced Customer Success Manager to deliver value and an exceptional experience to our largest and most strategic customers. This is a fully remote position, with expectations that this individual will travel to visit their customers in person when necessary a few times a quarter in the northeast.
Requirements
• 5+ years experience in a customer success or account management role
• Proven ability to build and manage relationships, internally and externally (preferably in a SaaS environment)
• Comfortable with de-escalation management and navigating tough conversations with a solutions-oriented mindset
• Highly adaptable individual who embraces change and knows how to pivot when confronted with new challenges
• Communicates clearly and concisely about both technical and non-technical subject matter
• Diplomatic, tactful and poised under pressure, with a high comfort with ambiguity
• Demonstrate strong follow-through and ability to self-manage multiple tasks and projects at once
• Passionate about Customer Success; the people, the relationships, and the interactions that drive mutually beneficial results
• Team player that contributes positively to overall team morale and company culture
• Willingness to travel
Benefits
• Flexible PTO: We seriously mean it, plus 11 company holidays.
• Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
• 12 weeks of 100% paid parental leave.
• Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family.
• Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
• Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
• Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
• WFH Stipend: $150 per month to cover the costs of working from home.
• Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
• Home Office Stipend: A one-time $750 to help you create your dream office.
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