At arenaflex, we're on a mission to transform the way older adults connect, engage, and thrive in their communities. Our innovative AgeTech platform is redefining the role of television in senior living, providing a lifeline to combat loneliness and isolation. As a motivated and enthusiastic Customer Success & Project Coordinator, you'll play a pivotal role in supporting the rollout of our technology in senior living communities, ensuring seamless adoption and exceptional customer experiences.
**About arenaflex**
arenaflex is a cutting-edge AgeTech startup that's changing the face of senior living. Our platform empowers older adults to stay connected with loved ones, healthcare providers, and social events, while also providing a sense of community and companionship. By joining our team, you'll become part of a dynamic and fast-growing organization that's dedicated to making a meaningful impact on the lives of seniors and their families.
**The Role**
As a Customer Success & Project Coordinator, you'll be the primary point of contact for clients during the rollout process, providing training, documentation, and ongoing guidance to ensure successful adoption of our platform. You'll work closely with senior living communities and internal teams to coordinate implementation timelines, monitor project progress, and proactively address client concerns and roadblocks. Your exceptional communication skills, technical expertise, and problem-solving abilities will be essential in delivering exceptional customer experiences and driving business growth.
**Key Responsibilities**
* Serve as the primary point of contact for clients during the rollout process, providing timely and effective support to ensure seamless adoption of our platform.
* Provide comprehensive training, documentation, and ongoing guidance to ensure customers have the knowledge and tools needed for successful deployment.
* Coordinate implementation timelines with senior living communities and internal teams, ensuring timely and efficient project delivery.
* Monitor project progress, proactively addressing client concerns and roadblocks to ensure customer satisfaction and loyalty.
* Gather feedback and relay insights to internal teams for continuous improvement, driving innovation and growth in our customer success approach.
* Ensure customers are fully equipped with the knowledge and tools needed for a seamless deployment, providing ongoing support and guidance as needed.
* Respond to inbound inquiries from potential customers, providing them with the necessary information to make informed purchasing decisions.
* Follow up with existing customers to ensure they stay happy and engaged throughout their subscription, fostering long-term relationships and loyalty.
**Qualifications**
* Strong people skills with the ability to build relationships and provide exceptional customer support, ensuring high levels of customer satisfaction and loyalty.
* Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a simple and approachable way.
* Organized, detail-oriented, and proactive in problem-solving, with a strong ability to prioritize tasks and manage multiple projects simultaneously.
* Tech-savvy with experience working with senior living communities, or a strong willingness to learn and adapt to our platform and industry.
* Strong problem-solving skills and attention to detail, with a focus on delivering exceptional customer experiences and driving business growth.
* Motivated to grow and excel in your role and responsibilities, with a hunger to learn and adapt to new challenges and opportunities.
* Flexible and willing to wear many hats, with a strong ability to adapt to changing priorities and deadlines.
**Work Details & Compensation**
* Hours: 20-30 hours per week (flexible schedule)
* Compensation: $20-30 per hour (based on experience)
* Employment Type: Freelance (1099 independent contractor)
* Location: Remote (U.S.-based candidates only)
**Why Join arenaflex?**
* Make a meaningful impact by improving the lives of older adults and their families, contributing to a mission-driven organization that's changing the face of senior living.
* Work remotely with flexible hours that fit your schedule, enjoying a better work-life balance and increased productivity.
* Be part of an award-winning, innovative, and fast-growing AgeTech startup, with opportunities to grow and develop your skills and expertise.
* Contribute to our evolving customer success strategy, driving innovation and growth in our approach to delivering exceptional customer experiences.
**How to Apply**
If you're excited about making a real difference and want to be part of a dynamic and fast-growing organization, we'd love to hear from you! Apply today and join our team as a Customer Success & Project Coordinator, helping us bring connection, companionship, and care to more seniors across the country.
**Benefits**
* Flexible schedule
* Work from home
* Opportunity to make a meaningful impact on the lives of older adults and their families
* Be part of an award-winning, innovative, and fast-growing AgeTech startup
* Grow within the company and contribute to our evolving customer success strategy
**Job Types**
* Part-time
* Contract
**Pay**
* $25.00 - $30.00 per hour
**Expected hours**
* 20 – 30 per week
**Shift**
* Day shift
**Work Location**
* Remote
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