As our Customer Support Hero, you’ll work closely with the Product and Customer Success teams to help our 400+ international clients — especially in the US — get the most out of our engagement platform. Your responsibilities will be:
Client support: Respond to technical questions via chat, email, and phone, with a first focus on US clients
Knowledge management: Keep support resources (articles, videos, etc.) up to date and implement changes based on product updates.
Support coordination: Bridge communication between support, product, and development teams to ensure quick, clear issue resolution.
Product awareness: Stay informed on new releases and update relevant support materials.
What do we expect from you?
You’re curious, action-oriented, and passionate about digital democracy. You are good communicator and enjoy solving problems, helping others, and learning on the go.
You are:
Fluent in English, with clear communication skills
Comfortable using digital tools and eager to learn new ones
Excited about inclusive democracy and citizen participation
Analytical and enjoy learning from data
Based in the US, ideally PT, or able to cover Eastern US hours plus Australian/New Zealand mornings.
You’ll thrive if:
You enjoy building relationships and helping people
You’re self-driven but love working with a team
You stay calm under pressure and adapt easily
You care about doing meaningful, quality work
Bonus points for:
Experience in client support
Additional languages (French, Spanish, German, etc.)
Even if you don’t check every box, we’d love to hear from you if you're motivated and excited about the role!
What can you expect from us?
The chance to make social impact at scale by helping governments engage their communities
A key role in our transition from startup to global scale-up (we're 50+ and growing)
Room to grow from a support role into a broader, relationship-focused position
A supportive and fast-paced team culture with a strong sense of ownership and collaboration
A dynamic international team that balances serious work with fun along the way
An informal work environment with open communication and full transparency
Regular online and hybrid team events, inspiring lunches, strategy town halls, and a yearly global meetup
A competitive compensation package:
$30,000–$35,000 USD gross annually
26 paid time off days
$1,000 annual professional development budget
Unlimited access to mental wellbeing support (OpenUp)
Flexible remote work options
Go Vocal is committed to diversity and inclusion. We encourage applicants of all backgrounds, genders, abilities, and experiences to apply.
Apply Now