Customer Support Representative (Hybrid)

Job title: Customer Support Representative (Hybrid) in Farmington Hills, MI at Mahle
Company: Mahle
Job description: As a Technical Support Representative reporting to the Technical Support Supervisor, you will be responsible for answering phone calls, answering questions regarding applications and product information. Conduct research for new products and model information.Answer Hotline phone calls, respond to emails, and chat requests to assist customers with equipment issues and questionsBe the communicator between end users and internal sources to solve equipment issuesMaintain knowledge of all private brand customersEntering orders, checking status of orders, updating customers of back-order itemsProcessing warranty registrationsDispatching service providersAssisting in training service providers, distributors, reps, and outside salesReporting issues back to the correct departments to better the equipmentAnswer product application questions about installation, change intervals, where to purchase, etc. from multiple private brand customersTroubleshooting and Diagnostics of service equipmentReading electrical/hydraulic flow diagramsYour Experience & QualificationsTwo years customer service or call center experience; preferably in the auto industryGeneral Automotive knowledgeStrong written and oral communications skillsGood PC skills: Microsoft Office software (i.e., Word, Excel and Access)Ability to work occasional weekendsOur OfferingWe will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s)For more information about MAHLE and what a career with us looks like for you, and to learn more about our foundation owned technology group#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.Do you have any questions?[email protected]USFacts about the jobBenefits: Benefits-US/CH_CN_DI_IB_LI_MA_MP_MW_OB_PHEntry level: Experienced hiresPart- / Full-time: Full TimeFunctional area: Service / AftermarketDepartment: BU3 Lifecycle and MobilityLocation:Farmington Hills, MI, US, 48335Company: MAHLE Aftermarket (US) FHClosing date for applications
Don't waste any time, apply while the position is online.Your future at MAHLEAs a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.Shape the future with us.Our employee reviews
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Location: Farmington Hills, MI
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