At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.
Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!
Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a Greek-speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our Greek-speaking customers.
Responsibilities:
- Respond to customer inquiries and provide prompt and accurate assistance in Greek through chats & emails.
- Handle customer complaints and resolve issues effectively.
- Ensure customer satisfaction through professional and courteous communication.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities for process improvements and provide feedback to management.
Requirements
- Fluent in both Greek and English.
- Previous experience in customer support or a similar role.
- Excellent communication skills, both written and verbal.
- Patient, empathetic, and customer-focused mindset.
- Strong problem-solving and conflict resolution skills.
- Ability to multitask and work efficiently in a fast-paced environment.
Benefits
- Fully remote work opportunity.
- Flexible working schedule.
- Interesting product.
- Salary and bonuses based on your performance.
- 5-day work week.
- Learning opportunities.
- Career growth prospects.
Attention! This is not an internship but an excellent permanent job. We are looking for people who will stay with us for the long term :) We kindly request that you apply with your CV in English. Thank you!
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