Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at CVS Health, working remotely and providing exceptional support to Aetna Medicaid members and providers. As a Customer Service Representative, you will be responsible for responding to inbound calls, addressing inquiries, and resolving issues related to benefits, eligibility, and services. If you have a passion for delivering outstanding customer experiences and possess excellent communication skills, we encourage you to apply.
Key Responsibilities:
- Respond to inbound calls from Aetna Medicaid members and providers, addressing inquiries and resolving issues related to benefits, eligibility, services, prior authorization requirements, and additional programs.
- Provide accurate and timely information, ensuring a positive experience for all callers.
- Utilize computer systems and software to access and update member information, ensuring data accuracy and confidentiality.
- Work independently in a remote setting, with minimal supervision, and maintain productivity and quality standards.
- Collaborate with internal teams, as needed, to resolve complex issues and ensure seamless service delivery.
Requirements:
- Bachelor's degree in a related field.
- Excellent oral and written communication skills, with the ability to effectively interact with members, providers, and internal stakeholders.
- Strong problem-solving and analytical skills, with the ability to navigate complex systems and processes.
- Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer experiences.
- Reliable high-speed internet connection with secure ethernet connection (Wi-Fi not allowed).
- Occasional onsite work may be required in Richmond, VA, in the event of technical issues or other business needs.
Preferred Qualifications:
- Experience working in a call center or customer service environment, preferably in a remote setting.
- Familiarity with Medicaid and Medicare programs.
What We Offer:
- Competitive salary: $26/hour.
- Full-time opportunity with 8 hours/day, immediate openings available.
- Opportunity to work remotely, with occasional onsite work required.
How to Apply:
Don't miss this opportunity to join our team and deliver exceptional customer experiences. Apply now and take the first step towards a rewarding career with CVS Health.
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