Dandy is transforming the dental industry with technology and is looking for a Customer Experience Lab Technician - Removables to partner with clinicians on critical tasks and provide real-time technical support.
Requirements
- 3+ Years in a Dental Technician Role
- 2+ years of experience in 3Shape CAD/CAM design, including full dentures and partial dentures cases
- Deep understanding of digital dental workflows, including scan bodies, and best design practices
- Technologically adept with the ability to learn and navigate dental design platforms quickly.
- Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
- Previous experience in a customer-facing lab role is preferred.
- Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
- Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls.
- Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
- Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
- Ability to meet tight deadlines while maintaining exceptional quality standards across every case.
Benefits
- healthcare
- dental
- mental health support
- parental planning resources
- retirement savings options
- generous paid time off
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