Data Center Operations Program Manager

Position Summary The Data Center Operations Program Manager is responsible for driving operational excellence, scalability, and cross-functional alignment across Nscale's data center portfolio. This role serves as a key operational leader and strategic partner to the Director, supporting execution of critical priorities and ensuring consistent, high-quality operations across all sites. The position oversees end-to-end operational programs, including vendor coordination, site readiness, performance management, and process standardization, without duplicating day-to-day operational execution. The role is central to building a scalable operating model as Nscale expands its data center footprint. Key Responsibilities Operational Leadership & Program Management • Lead and manage cross-functional operational programs across multiple data center sites • Drive consistency in operational practices, standards, and processes • Support execution of strategic initiatives tied to scaling and operational maturity • Act as a central coordination point across Operations, EHS, Security, IT, and Construction Multi-Site Scaling & Readiness • Support onboarding and ramp-up of new data center sites • Develop and implement standardized processes for site readiness and operational handoff • Identify gaps in operational capabilities and drive solutions • Ensure consistency across regions while adapting to local requirements Vendor & Service Integration • Oversee coordination with operations vendors • Ensure alignment between vendor execution and Nscale operational standards • Monitor overall service delivery effectiveness and support issue resolution • Facilitate governance structures and performance reviews Escalation & Issue Management • Serve as a central point of coordination for operational escalations • Drive timely resolution of issues impacting safety, reliability, or performance • Track trends and recurring issues, ensuring root cause resolution • Coordinate cross-functional response during high-impact events Process Standardization & Continuous Improvement • Develop and implement scalable operational frameworks and playbooks • Identify inefficiencies and opportunities for improvement across sites • Drive adoption of best practices and operational consistency • Support implementation of tools and systems to enable scale Cross-Functional Coordination • Partner closely with: • EHS (safety and compliance) • Security (physical security and incident coordination) • IT (network and systems integration) • Construction (site delivery and transition to operations) • Ensure alignment across all functions supporting data center operations Reporting & Leadership Support • Develop and deliver operational reporting and insights to leadership • Provide visibility into performance, risks, and operational readiness • Support decision-making through data-driven analysis • Act as a trusted advisor and extension of the Director Qualifications Required • Bachelor's degree in Engineering, Operations, Business, or related field (or equivalent experience) • 7+ years of experience in data center operations, program management, or mission-critical environments • Experience managing complex, multi-site operations or programs • Strong understanding of data center infrastructure and operational requirements Preferred • Experience in hyperscale or large-scale data center environments • Background in vendor management and service delivery models • Familiarity with EHS, security, and compliance frameworks • Experience supporting rapid organizational or infrastructure scaling Skills and Competencies • Strong leadership and organizational skills • Ability to operate in complex, cross-functional environments • Excellent communication and stakeholder management skills • Strategic thinking with strong execution capability • High level of ownership and accountability • Ability to manage ambiguity in a fast-paced, scaling environment Key Success Metrics • Operational consistency across sites • Successful onboarding and readiness of new data centers • Timeliness and effectiveness of issue resolution • Reduction in operational inefficiencies and recurring issues • Quality and clarity of reporting to leadership Work Environment • May require travel to data center sites • Combination of office-based, remote, and on-site engagement Why This Role Matters This role is critical to building a scalable, high-performing data center operations function. It ensures that as Nscale grows, operations remain consistent, controlled, and aligned across all sites, while enabling leadership to maintain visibility and accountability without becoming a bottleneck. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here. Apply tot his job Apply To this Job