Morningstar Sustainalytics is a leading provider of market data for global instruments, and they are seeking a Data Solution Specialist to join their support team. This role involves providing assistance to clients globally, delivering outstanding customer service, and contributing to process improvement projects.
Responsibilities
- Provide customer support to all incoming client queries during your shift
- Deliver outstanding customer service by responding to and efficiently resolving client issues and requests
- Investigate thoroughly all incoming queries and escalate to Level 2 where necessary
- Work with senior staff to provide dedicated and specialist support to key clients
- Document all actions in CRM (Salesforce)
- Provide regular follow-up to clients on all outstanding queries
- Assist with creating documentation and knowledge sharing
- Actively contribute to process improvement project work
Skills
- An understanding of financial data and global stock exchanges
- Ability to analyze data using Excel
- Excellent written and oral communication and interpersonal skills
- Excellent client service skills and a proactive approach to take ownership of issues as they arise
- Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
- Strong problem solving and analytical skills with high attention to detail, and excellent time management
- Good understanding of market data or 1-2 years' experience in a similar field, working with larger quantities of data
- Bachelor's degree or similar qualification in a technical or financial discipline
Benefits
- 100% 401k match up to 6% of salary
- Stock Ownership Potential
- Company provided life insurance - 1x salary + commission
- Comprehensive health benefits