Siena is creating an operating system of AI agents that learn, remember, and act across every customer touchpoint. As a Deployment Manager, AI Agents, you will own the delivery side of the business, managing complex multi-stakeholder deployments and ensuring sustained automation performance.
Requirements
- 5+ years in customer experience operations, support ops, implementation, or CX agency work
- Deep helpdesk fluency in Zendesk, Gorgias, or similar
- Understanding of support operations, including ticket lifecycle, routing logic, automation health, escalation flows
- Project management skills, including breaking complex problems into simple plans and keeping multiple workstreams on track
- SaaS or e-commerce background is a bonus
- AI fluency, including using AI tools actively in workflow and enabling and guiding customers who are new to the space
Benefits
- Meaningful impact: Your work directly shapes our product and company
- Globally distributed team working at the bleeding edge of CX and AI
- Great salary plus the opportunity for equity or stock grants
- Learning budget: If you're growing, so are we
- AI-fluency: Make AI your second nature
- Tackle unsolved problems: We’re redefining how customer experience will look like in the next decades
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