The Desktop and Information Support Engineer provides technical support to employees across corporate and site locations. This role is responsible for installing, configuring, upgrading, and troubleshooting end-user hardware, software, and mobile devices, including laptops, desktops, iPhones, and iPads.
The position emphasizes Mobile Device Management (MDM), Microsoft 365 administration, and delivering a responsive, customer-focused support experience. The role works closely with the Vice President of Strategic Development and the organization’s Managed Service Provider (MSP) to coordinate escalations and ensure timely issue resolution.
Requirements of the Position
• Respond to and resolve helpdesk requests related to hardware, software, mobile devices, and connectivity
• Document incidents and resolutions in the ticketing system
• Install, configure, and troubleshoot laptops, desktops, and peripherals
• Provide remote and in-person technical support
• Deliver clear, user-friendly technical guidance
Mobile Device Management & Support
• Administer and support iPhones and iPads, including:
• Enrollment and provisioning via MDM
• * Security and compliance configuration
• * Application deployment and updates
• * Device troubleshooting and lifecycle management
• * Enforcement of corporate security controls
• * Support for Microsoft 365 mobile access and MFA
• * Carrier coordination for activations and changes
• Manage MDM platforms such as MaaS360, Intune, Apple Business Manager, or similar
Microsoft 365 Administration
• Support Microsoft 365 environment, including:
• User setup and deactivation
• * License management
• * Password resets and MFA support
• * Mailbox support
• * Basic Entra / Azure AD tasks
Support & Coordination
• Collaborate with the MSP to escalate and resolve complex issues
• Monitor escalated tickets to ensure timely resolution
• Coordinate equipment deployment and inventory tracking
Documentation & Projects
• Maintain IT documentation and procedures
• Support onboarding and training technology setup
• Assist with systems support and special projects as assigned
Education and Experience
• Five years of experience in desktop or technical support
OR degree in Computer Science, Information Technology, or related field
• Working knowledge of:
• Windows operating systems
• * End-user hardware and peripherals
• * iOS / iPadOS devices
• Experience with:
• Mobile Device Management (MDM) platforms
• * Microsoft 365 administration
• Strong troubleshooting, organization, and customer service skills
• Ability to communicate technical concepts clearly
Compensation and Benefits:
Peabody Properties offers $75K-$85K, with a rich benefits package that includes, but is not limited to, medical, dental, 401(k), STD, life insurance, Employee Assistance Programs (EAP), paid time off, paid holidays, paid training, tuition reimbursement, wellness programs, employee referral bonuses, and flex spending.
EEO Statement:
Peabody Properties, Inc. is an Equal Opportunity Employer and is committed to workforce diversity. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. If you require a reasonable accommodation because of a disability for any part of the employment process, please e-mail our Talent Acquisition Manager and let us know the nature of your request and your contact information. Smoke-free workplace. Drug-free work environment.
Peabody Properties participates in E-Verify.
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