Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway family. The Business Systems Analyst I will resolve support tickets, implement system enhancements, develop reports, and assist in onboarding and training new users.
Responsibilities
- Monitor, triage, resolve, and reassign support tickets in the ticketing system
- Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications
- Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making
- Alert team members and stakeholders of new issues and potential system outages
- Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses
- Assist with onboarding, training, and access setup for new users
- Identify and implement automations for ticketing and onboarding processes using scripting and automation tools (e.g., JavaScript, Python, SQL, Excel, Power BI)
- Provide Tier 1 support for DFC, ensuring high-quality customer service
- Document processes, create user guides, flowcharts, and maintain clear records
- Perform additional duties as assigned
Skills
- Experience with ticketing systems (e.g., ServiceNow, FreshService) preferred
- Familiarity with scripting and automation tools such as JavaScript (required), Python, SQL, Excel, and Power BI
- Strong customer service and communication skills
- Ability to learn new tools and processes quickly
- Attention to detail and effective troubleshooting skills
- Bachelor's degree or equivalent experience in analytics, data, or IT support preferred
- High School graduate or equivalent, 18 years or older required
- Bachelor's degree or equivalent experience in analytics, data, or IT support preferred
Benefits
- Competitive pay
- Medical, Dental, and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Company Overview
Lithia & Driveway is an automotive dealership network headquartered in Medford, Oregon. It was founded in 1968, and is headquartered in Medford, Oregon, USA, with a workforce of 10001+ employees. Its website is https://www.lithiadriveway.com/.Company H1B Sponsorship
Lithia & Driveway has a track record of offering H1B sponsorships, with 4 in 2023, 1 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.