Job Family:
Technology ConsultingTravel Required:
Up to 50%Clearance Required:
NoneThe Director will lead high-stakes EHR engagements for health system clients across the full implementation lifecycle — from design and go-live through optimization and sustained adoption. This is a senior, client-facing leadership role responsible for delivery excellence, account ownership, and the development of executive-level relationships.
The successful candidate will bring demonstrated depth across EHR implementation, revenue cycle, and patient throughput and logistics operations, and will pair that delivery expertise with a credible point of view on what drives long-term adoption and sustainability of EHR investments. The Director will be expected to translate technical and operational performance into the financial and operational outcomes that matter to senior client leadership.
What You Will Do:
Engagement leadership across the EHR lifecycle. Lead implementation, go-live, and post-live optimization engagements end to end, including command center operations, cutover and conversion strategy, defect management, adoption planning, and the stabilization activities required to achieve a fully operational system.
Revenue cycle performance. Lead revenue cycle implementation and optimization engagements with measurable impact on key financial metrics, including net collection rate, cash acceleration, denial rate, accounts receivable days, cost-to-collect, and clean claim rate. Connect technical configuration — charging, claims, remittance, 835/ERA, cash posting, and lockbox and banking transitions — to financial outcomes that are visible to client leadership.
Patient throughput and logistics. Lead engagements across capacity and patient logistics platforms, including Grand Central, Transfer Center, and Capacity Command Center, linking bed management, transfer operations, and command center workflows to outcomes such as length of stay, transfer acceptance, capacity utilization, and patient flow.
Executive relationship management. Serve as a trusted advisor to CFO, COO, CIO/CMIO, and revenue cycle and operational leadership. Anticipate client needs and develop individual engagements into sustained, multi-workstream relationships.
Account growth and practice development. Own account strategy and growth, lead pursuits and proposal development, and apply sound commercial judgment to scoping and pricing. Contribute to the development of the practice through delivery frameworks, methodologies, and the mentorship and growth of consulting staff.
Thought leadership. Advance a clear, evidence-based point of view on adoption and sustainability — the factors that determine whether a build, optimization, or other consulting solution endures beyond go-live — and apply that perspective to the design of engagements.
What You Will Need:
Requires a University Degree and minimum 10+ years of prior relevant consulting and/or work experience.
Demonstrated, repeated success leading EHR implementations, go-lives, and optimizations through stabilization at a lead or director level.
A proven track record in revenue cycle, with fluency in hospital finance metrics and the configuration decisions that influence them.
Demonstrated success in patient throughput and logistics, including capacity command center, transfer center, and bed and flow operations (Grand Central, Transfer Center, Capacity Command Center).
A proven track record of leading client accounts and developing executive (C-suite) relationships into sustained, expanding engagements.
A well-developed, evidence-based point of view on adoption and sustainability for build and other consulting solutions, with the ability to articulate and defend it to senior executives.
Strong leadership judgment in ambiguous environments, the credibility to advise at the executive level, and a demonstrated commitment to developing others.
What Would Be Nice To Have:
Epic implementation and operations experience, with working knowledge of one or more additional EHR platforms (e.g., Oracle Health/Cerner, MEDITECH).
Prior consulting or advisory experience leading external client engagements.
Direct experience establishing or optimizing command center and capacity operations at the multi-hospital or health-system level.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
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