Are you passionate about transforming the way consumers shop and think about sustainability? Do you believe that the future of retail lies in circular commerce, where quality products find new homes instead of ending up in landfills? If so, careerzynith has an extraordinary opportunity for you to lead our customer experience organization during one of the most exciting growth phases in sustainable commerce history.
Welcome to careerzynith — the leading technology platform powering branded resale for the world's most beloved consumer brands. We are fundamentally changing how people think about shopping, consumption, and environmental responsibility. Our platform currently enables circular business models for over 50 globally recognized brands, including industry leaders in athletic apparel, outdoor recreation, and lifestyle products. The numbers tell a compelling story: the secondhand market is projected to grow three times faster than the overall global apparel market, reaching an estimated $350 billion globally by 2028. At careerzynith, we are not just witnessing this transformation — we are leading it.
As Director of Customer Experience, you will become a foundational member of our leadership team, responsible for building and scaling a world-class customer support operation that matches the quality and innovation of our technology platform. This is a unique chance to shape how millions of consumers interact with sustainable shopping experiences while working alongside talented professionals across product, engineering, sales, and account management. If you thrive in dynamic, high-impact environments where your decisions directly influence business outcomes and customer satisfaction, this role was designed for you.
The Director of Customer Experience will report directly to our VP of Finance and Operations and will serve as a strategic thought partner to cross-functional leadership. You will oversee a diverse and rapidly growing team of customer support professionals distributed across multiple regions, time zones, and employment arrangements — including both full-time specialists and part-time team members. Your mandate extends beyond operational excellence; you will be responsible for developing comprehensive support strategies that align with our aggressive growth targets and our commitment to delivering exceptional experiences for buyers, sellers, brand partners, and logistics providers alike.
In this role, you will touch every aspect of our customer-facing operations. From designing scalable support frameworks for different customer segments to implementing cutting-edge support technologies, from mentoring frontline team members to representing careerzynith in high-stakes enterprise customer meetings — your influence will be felt throughout the organization. This is a leadership role that demands strategic thinking, operational rigor, and a genuine passion for customer service excellence.
Beyond formal qualifications, success in this role requires a unique combination of skills and personal attributes. You will be most effective at careerzynith if you bring:
At careerzynith, we believe in investing in our people as deeply as we invest in our technology. As Director of Customer Experience, you will have unparalleled opportunities to accelerate your career in multiple directions:
Leadership expansion: As our support organization grows — both in headcount and strategic importance — you will have the chance to build and lead increasingly larger teams, potentially evolving into a VP or Chief Customer Officer role as we scale.
Cross-functional mobility: The customer insights you gather will make you invaluable across the organization. Many senior leaders at careerzynith have backgrounds in customer-facing roles, and your perspective will position you for transitions into general management, product leadership, or operations.
Industry expertise: You will develop deep expertise in circular commerce, branded resale, and sustainable retail — one of the fastest-growing and most impactful sectors in global business.
Skill development: We provide generous learning and development budgets, mentorship programs, and opportunities to work on high-visibility projects that stretch your capabilities. Whether you want to deepen your technical skills, develop executive presence, or explore new functional areas, we will support your growth.
Careerzynith is a remote-first company with a physical presence in New York City for team members who prefer in-person collaboration. Our team of over 50 employees represents diverse backgrounds, perspectives, and experiences — and we believe this diversity is a significant competitive advantage. We prize an inclusive and transparent culture where every voice matters, and we remain true to our values of sustainability, innovation, and customer obsession in everything we do.
We are a fast-moving organization that moves quickly, learns from failures, and celebrates wins together. Our team communicates transparently across levels and functions, and we maintain a collaborative spirit even as we scale. Twice a year, we gather the entire company for offsites that combine strategic planning, team building, and fun — creating bonds that sustain our remote-first culture. Occasional travel for team coordination, brand partner meetings, and in-person events is expected and supported.
We were honored as Fast Company's #2 Most Innovative Company in Retail in 2024 — recognition that reflects the dedication and creativity of our entire team. If you want to work somewhere where your contributions genuinely matter, where the mission aligns with your values, and where you will be challenged to grow — careerzynith is your place.
We offer a competitive compensation package designed to attract and retain exceptional talent. The specific compensation for this role varies based on factors including role level, skills, competencies, qualifications, knowledge, and relevant experience. In addition to base salary, this role is eligible for equity participation as we continue our growth trajectory.
All careerzynith employees are eligible for a comprehensive benefits package including:
Careerzynith is an equal opportunity employer. We consider applicants of all backgrounds, experiences, and identities, and we are committed to building an organization that reflects the diverse world we serve. Studies consistently show that diverse teams perform better, innovate more, and make better decisions — and we want to harness those benefits while creating genuine opportunities for underrepresented talent in technology and commerce.
If you are excited about what we are building and believe you can contribute to our mission, we strongly encourage you to apply — even if you do not meet every qualification listed in this posting. We recognize that exceptional talent comes in many forms, and we are more interested in your potential, passion, and alignment with our values than in checking every box on a list. We are building something meaningful, and we want you to be part of it.
Please note: At this time, we are unable to accept applications from candidates located outside of the United States. All candidates must be authorized to work in the US.
The world is changing how it shops, consumes, and thinks about sustainability. At careerzynith, we are at the forefront of that transformation, building technology and experiences that make circular commerce the obvious choice for consumers and brands alike. As Director of Customer Experience, you will be essential to that mission — ensuring that every interaction our customers have with our platform reinforces why they chose to participate in the circular economy.
If you are ready to lead a world-class customer experience organization, to shape the future of sustainable commerce, and to make a tangible impact on the planet while building an exceptional career — we want to hear from you. Apply today and take the first step toward joining a team that is genuinely changing the world, one great product finding a new home at a time.