Director of Imaging Services

Director of Imaging Services   Why Renovo? Renovo Solutions is a nationwide healthcare technology management company. Our mission is to enable our employees to create customer-centric solutions that empower our healthcare and life science partners to deliver better outcomes and quality of life for the communities they serve. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies. Our company’s values of being People First, Customer Centric, Quality Focused, Innovative and Transparent demonstrate our beliefs in a strong culture and a commitment to excellence. We prioritize investing in our employees’ development through ongoing training programs and a supportive work environment. Join our team to make a difference in healthcare while advancing your career with Renovo.   Summary: The Director of Service (DOS) Imaging Services, reporting directly to the Regional Vice President of Operations, is responsible for implementation and education of the Advanced Imaging service program to client facilities and enterprise-wide responsibilities.  Working collaboratively with the Region Vice Presidents, District Service Managers and Account Managers to ensure that all Advanced Imaging equipment and systems are inventoried, properly budgeted and appropriate support plans are in place. Because of the close daily relationship and interaction with the customer facility’s staff, the DOS must have excellent organizational and customer service skills.     What you will do: The DOS is responsible for support and oversight of the clinical equipment/systems under his/her care. This includes the tracking of hardware (configuration items), software and network documentation Provides user support, systems technical service and support, and participates in system projects as requested  Serve as consultant / advisor to hospital staff regarding system evaluation and selection  Drive strategic initiatives while leveraging data and analysis to support business decision making. This approach will deliver a standardized and scalable process for Renovo’s Imaging service Provide assistance with training on software related implementations Coordinate installation and maintenance of medical devices, PC hardware, networking and software with hospital Information Technology Department Utilize project management tools to manage and accomplish system implementations, updates and upgrades within established time frames and budget constraints Work with all managers to improve use of Advanced Imaging equipment & systems  Support inventory control needs. Must accurately track and report all additions, deletions, and changes including accuracy of department inventories and PM schedules Must work closely with Regional Vice Presidents, District Managers and Renovo Account Managers to keep them informed of account status. This must include PM status, repair status, level and type of special interests and customer concerns and problems  Performs other duties as assigned within business scope and expertise as defined by the Vice President of Regional Operations Communicates and works closely with RENOVO leadership team regarding account status. This includes scheduled maintenance status, repair status, level and type of special interests and customer concerns and problems Participates in start-up of new accounts by establishing/conducting:  accurate inventory  pre-existing inspections with review of repair status  appropriate staffing  vendor subcontracts  test and shop equipment required  service transition plans  customer service request protocols  Generates cost avoidance reports and monitors contract pricing efficiency for each account Generates monthly financial & operational performance reports. Reviews with staff as required Participates in regular internal program meetings Works with RENOVO management team in the development of the technical database supporting operations  Serves as a professional liaison between RENOVO and the customer for problem solving and maintaining positive relationships   Personnel Management: Participates in human resources processes. (Recruiting, Retention, Termination) Conducts company orientation with newly hired technical staff Works with local schools and technical programs to develop a potential resource pool Develops technician competencies through services and personal training Evaluates technician performance including probationary and annual reviews  Collaborates with on-site senior technicians regarding technical needs and workflow issues Reviews and approves technician timesheets Coordinates and maintains staffing at each account  Promotes teamwork within technician teams Performs other duties as assigned   Qualifications: Demonstrates comprehensive knowledge of diagnostic imaging equipment and underlying principles, along with a solid understanding of general patient care devices, including the ability to effectively operate and explain the use of supported systems In-depth understanding of clinical terminology, anatomy, and physiology Strong organizational skills with the ability to manage multiple priorities effectively. Excellent written and verbal communication skills are essential B.S. Degree in Biomedical or Electronics Technology or equivalent preferred Minimum of seven (7) years of experience in servicing and maintaining medical imaging equipment and successful completion of Basic Level I and Level II Imaging Equipment Service Training through an accredited Independent Training Organization, Original Equipment Manufacturer, or equivalent military program preferred Specialized in one or more imaging modalities or systems (Ultrasound, Fluoro, CR, DR, Cath, CT, MR) preferred; may be referred to as an expert in one or more supported modalities   Required Competencies: Accountability – takes ownership of assigned work and follows items through to completion Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information Financial Acumen – Considers financial impact of all decisions Integrity – Can admit mistakes, is direct and truthful Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements Priority Setting – Prioritizes assigned schedules and workload Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues Regulatory – knows the various accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan complies   Safety Requirements: Maintain a safe working environment for self and others if they come in contact within the biomed area in accordance with the facility’s policies Must follow OSHA guidelines in regard to blood borne pathogens, airborne pathogens, radiation, sharp instruments and/or tools, hazardous liquids, and operating devices Ontime completion of safety trainings assignments. Must have sensory ability to distinguish hot & cold ranges of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish colors Must be able be able to carry or lift up to 50 pounds routinely   Classification: FLSA: Exempt   **Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.   EEO Statement  RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #LI-LC1