We are seeking an Operations & Administration, Director to join our ever-growing team and organization, working on the ultra-high-net-worth clients within the ULTRA (ULTR) business segment. The individual will lead a team of Client Service Associates and Administrators, to provide seamless support to our advisory team and ensure the highest level of client satisfaction by oversee the day-to-day operations of asset movements, new accounts, client onboarding, accounts services and alternative investments.
Tasks:
• Lead and mentor a team of professionals across Client Service and Operational Administration, fostering a culture of excellence and collaboration.
• Conduct performance evaluations, provide feedback, and guide professional development for team members.
• Manage escalated requests, resolving complex client and operational challenges efficiently.
• Oversee processes for asset movements, including wires, journals, checks, ACHs, and alternative investments.
• Ensure adherence to fraud and cybersecurity procedures and compliance with regulatory requirements.
• Monitor daily treasury operations, including trading, cashiering, and problem resolution.
• Optimize workflows and ensure operational congruence between departments.
• Supervise new accounts setup, onboarding, and ongoing account services.
• Collaborate with the Alternative Investments team to manage private equity, hedge funds, real estate, and other non-traditional assets.
• Enhance the client experience through proactive problem-solving and alignment of internal processes with client needs.
• Partner with advisors to provide subject matter expertise and ensure timely responses to inquiries.
• Work closely with custodians and third-party vendors to streamline transactions and address issues.
Collaborate with leadership to implement best practices and develop strategic initiatives that improve efficiency and service quality.
Required Education and Experience:
• Bachelor’s degree in Finance, Business Administration, or a related field. Advanced certifications (e.g., CFP, CFA) are a plus.
• 3–5 years of experience in a management role within financial operations, wealth management, or investment advisory services.
• Comprehensive understanding of traditional asset management, including dollar-cost averaging, asset allocation, and tax implications of transactions.
• Expertise in custodial platforms (e.g., Charles Schwab, Fidelity, TD Ameritrade) and alternative investment operations.
• Strong leadership skills with a proven track record of managing and developing high-performing teams.
• Exceptional problem-solving abilities and a commitment to operational excellence.
• Proficiency in technology platforms and tools, with an aptitude for learning new systems.
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We welcome your interest in being a part of our firm. We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community. We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance.
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