Role Summary
We are hiring a Director of Product Management to lead a portfolio of products and platform capabilities in a high-scale digital platform environment while also owning delivery leadership. You will set direction, drive outcomes, and build strong teams that ship with speed and quality. This role requires AI fluency and a track record of automating business operations to achieve scalability, reducing manual work, improving cycle times, and increasing operational reliability across the company.
What You’ll Own
Product strategy and roadmap for a defined portfolio, tied to measurable outcomes.
Delivery excellence across squads: planning, coordination, dependency management, and release readiness.
AI-enabled initiatives across your portfolio, from discovery to measurable outcomes.
Operational automation strategy for scalable execution across key business processes.
Key Responsibilities
Strategy & Portfolio Leadership:
Own product strategy across a defined portfolio, aligned to company priorities and customer value
• Translate strategy into clear bets, sequencing, and measurable outcomes across growth, engagement, retention, monetization, and trust.
• Lead quarterly planning and roadmap governance, balancing speed, quality, and long-term platform health.
•Make principled trade-offs across customer experience, scalability, reliability, privacy, and cost-to-serve.
AI-Enabled Product Leadership:
• Identify and prioritize AI opportunities across the platform that deliver measurable customer and business impact.
•Partner with Engineering and Data to shape AI-enabled initiatives into clear product requirements and delivery plans.
• Ensure AI features are measurable and monitored post-launch, with clear success metrics and iteration loops.
Automation & Operational Scalability:
Identify high-friction operational workflows and lead automation initiatives that reduce manual effort and cost-to-serve.
Partner with Operations, Finance, Support, and Engineering to map processes, define requirements, and deliver scalable automation.
Improve throughput and reliability through workflow automation, integrations, and systemization of recurring processes.
Establish measurable targets for operational automation (cycle time, error rate, manual hours saved, SLA compliance) and drive continuous improvement.
Execution & Delivery Leadership:
Lead the Delivery team to ensure predictable, high-quality execution across multiple squads.
Establish delivery standards and rituals: sprint and release planning, execution tracking, risk management, dependency mapping, and escalation paths.
Drive cross-functional coordination across Engineering, Design, Data, and Operations to remove blockers early and keep teams moving.
Own release readiness and go-live processes, including phased rollouts and post-release retrospectives.
Product Craft & Decision Quality:
Set the bar for product artifacts and delivery readiness: PRDs, acceptance criteria, rollout strategies, launch plans, and post-launch measurement.
Ensure initiatives are instrumented and measurable, with clear baselines, targets, and monitoring.
Raise the quality of prioritization by grounding decisions in evidence, customer insights, and business impact.
People Leadership & Org Building
Lead, coach, and develop Product Managers and Delivery leads, including hiring, performance management, and career growth.
Build a culture of accountability, ownership, and delivery excellence, without sacrificing product quality.
Create consistency in how teams plan, execute, and communicate progress.
Stakeholder & Go-To-Market Leadership:
Serve as a senior partner to Marketing, Sales, Partnerships, and Customer teams to shape launches, positioning, and enablement.
Communicate product direction, progress, risks, and trade-offs with clarity to leadership and cross-functional partners.
What Success Looks Like:
• A roadmap that is understood, trusted, and tied to measurable outcomes.
• Delivery becomes predictable: fewer surprises, clearer ownership, faster decision cycles, and healthier execution rhythms.
• AI-enabled initiatives ship with measurable impact and improve through disciplined iteration.
• Operational automation reduces manual effort, improves SLAs, and enables scale without linear headcount growth.
• Core platform and product metrics improve consistently quarter over quarter.
Required Qualifications:
10 - 12 years of Product Management experience, with 4+ years leading Product Managers and/or delivery functions.
Required: experience building and scaling high-scale digital platforms, including high traffic environments, large event volumes, and complex cross-team dependencies.
Proven track record leading multi-team roadmaps and shipping customer-facing experiences and platform capabilities.
Required: AI fluency, with experience shipping AI-enabled product capabilities or leading teams delivering them in production environments.
Required: experience automating business operations to achieve scalability, including workflow automation, systems integrations, and reducing operational cost-to-serve.
Strong product judgment with the ability to turn ambiguity into clear priorities and execution plans.
Strong analytical mindset: metrics design, funnel and cohort thinking, experimentation literacy, and data-driven prioritization.
Strong cross-functional leadership with Engineering and Design, including credibility in technical and UX trade-offs.
Excellent communication and stakeholder management, including executive-ready updates and decision narratives.
Preferred Qualifications
Experience in marketplace or multi-sided platforms.
Experience scaling delivery operations across multiple squads (program management, release management, operational cadences).
Familiarity with modern experimentation and analytics stacks.
Experience operating in privacy-sensitive environments.
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