**Join arenaflex, a new breed of tech company – Human-centered. Tech-powered. Intelligence-fueled.**
At arenaflex, we're redefining the future of customer experience (CX) through strategy, talent, and technology. Our Concentrix Catalyst team is the engine that powers the experience design and engineering capabilities at arenaflex. As a Director in Salesforce, you'll be part of a global solutions company that combines human-centered design, powerful data, and strong technology to accelerate CX transformation at scale.
**About arenaflex**
arenaflex is a trusted partner to clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers challenge conventions, deliver outcomes unimagined, and create experiences that go beyond WOW. If this is you, we'd love to discuss career opportunities with you.
**About the Role**
As a Director in Salesforce, you'll be responsible for designing and implementing solutions that enhance the Salesforce platform to meet business needs – achieving customer and agent experiences that drive successful outcomes for our clients. End-to-end contact center expertise and experience are a must-have. You'll work closely with stakeholders to identify requirements, create detailed solutions designs, and lead scalable Salesforce projects. Your role will also involve mentoring, ensuring Salesforce best practices, and staying updated with the latest Salesforce advancements.
**Key Responsibilities**
* **Leadership**: Lead and mentor a team of Salesforce practitioners, ensuring adherence to best practices in Salesforce.
* **Solution Design**: Participate in and lead pre-sales meetings and sales opportunities, establishing scalable solutions aligned with client needs, estimating level of effort, and preparing proposals. Present proposals and solutions to clients, leading, participating in, and facilitating customer requirements definition and solution design workshops, preparing detailed solutions and blueprints.
* **Project Delivery**: Oversee and lead the design, build, and run of Salesforce Solutions, assessing and making recommendations on business process, design, building, testing, and run of project solutions. Understand the technical depth of the project and validate the correct resources for the project.
* **Contact Center**: Design and implement best-in-class Salesforce-based call center solutions, optimizing customer and agent experiences, processes, workflows, and online and call handling best practices using Salesforce capabilities.
* **Industry Knowledge**: Apply industry-specific knowledge to develop tailored Salesforce solutions, staying informed about industry trends and leveraging Salesforce Industry Cloud solutions.
* **Continuous Improvement and Innovation**: Stay updated with the latest Salesforce features and releases, recommend and implement improvements for existing and new Salesforce environments, create innovative solutions, and provide training and support to end-users, clients, and project teams.
* **Documentation**: Create and maintain comprehensive documentation for all solution designs and implementations, ensuring knowledge transfer and documentation for future reference.
**Essential and Preferred Qualifications**
* **Education**: Minimum Bachelor's degree in Computer Science, Information Technology, or related field.
* **Salesforce Certifications**: Administrator, Service Cloud, Experience Cloud, Data Cloud, Contact Center, Architect Level, and other Salesforce Certifications.
* **Soft Skills**: Proven leadership skills, excellent problem-solving and analytical skills, excellent communication and interpersonal skills, team player with ability to work collaboratively in a team environment, leadership skills with the ability to mentor and guide clients and team members, attention to detail and commitment to delivering high-quality solutions, experience in Agile or Scrum methodologies.
**Skills and Competencies**
* A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce.
* 10+ years of experience in enterprise software applications.
* Expert in Service Cloud – contact center experience, a plus.
* Strong knowledge of Salesforce and integrations with other systems.
* Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors.
* Experience with Salesforce Einstein and AI-driven solutions, a plus.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to your growth and development. As a Director in Salesforce, you'll have opportunities to:
* Lead and mentor a team of Salesforce practitioners.
* Develop and implement innovative solutions that enhance the Salesforce platform.
* Stay updated with the latest Salesforce advancements and industry trends.
* Collaborate with stakeholders to identify requirements and create detailed solutions designs.
* Participate in and lead pre-sales meetings and sales opportunities.
* Oversee and lead the design, build, and run of Salesforce Solutions.
**Work Environment and Company Culture**
arenaflex is a remote-first company, and as a Director in Salesforce, you'll have the flexibility to work from anywhere. Our company culture is centered around innovation, collaboration, and customer-centricity. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' well-being.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A great salary.
* Comprehensive benefits, including private medical plans, retirement savings plans, paid learning days, and flexible workplaces.
* Opportunities for career growth and development.
* A collaborative and innovative work environment.
**How to Apply**
If you're a proven Salesforce professional with a passion for CX transformation, we'd love to hear from you. Apply now to join arenaflex's Concentrix Catalyst team and accelerate CX transformation at scale.
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