Dispatcher I

The Dispatcher I is responsible for the day-to-day coordination and execution of audit activities, as well as maintaining audit-related systems. This role ensures all audit work is efficiently dispatched and completed in accordance with established service level agreements (SLAs). The Dispatcher I delivers exceptional customer service to both internal and external stakeholders while driving operational efficiency and supporting company objectives. This position requires a detail-oriented, highly organized individual who thrives in a fast-paced environment and can multitask effectively. The role offers the opportunity to collaborate across multiple levels of the organization and contribute to process improvements and business growth initiatives. Key Responsibilities • Coordinate and manage all audit activities for assigned clients, ensuring SLA compliance • Monitor and oversee dispatched audit work to maintain efficiency and accuracy • Serve as a liaison between clients and internal teams to resolve issues and ensure satisfaction • Provide a high level of customer service to internal and external stakeholders • Act as a subject matter expert on audit systems and workflows • Train and guide team members on best practices and operational procedures • Identify, troubleshoot, and resolve operational issues proactively • Collaborate with cross-functional teams to address service concerns and improve processes • Maintain confidentiality when handling sensitive information • Take ownership of tasks and ensure completion in a timely manner • Support continuous improvement initiatives and assist in developing new operational strategies • Participate in special projects and perform additional duties as assigned • Assigned a region and responsible for coordinating and scheduling all audits within designated region(s) to ensure timely completion and SLA compliance Qualifications • Experience in customer service, dispatch, or operations coordination required • Experience with data analysis and workflow management preferred Skills & Competencies • Strong organizational and time management skills with the ability to multitask • High attention to detail and accuracy • Excellent problem-solving and analytical abilities • Ability to thrive in a fast-paced, team-oriented environment • Strong interpersonal and communication skills (verbal and written) • Ability to build and maintain effective working relationships across departments Technical Skills • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) • Ability to quickly learn and adapt to new systems and technologies Education • High School Diploma or GED required • Associate or bachelor’s degree preferred Additional Information • Travel: None required • Regular attendance and availability are essential