Purpose
Responsible for teaching, developing, motivating, and directing Store Managers and their teams in a manner that supports growth potential and maximizing their objectives. Demonstrates leadership through working with Store Managers to ensure all staffing requirements are met, company training programs are executed for all store team members and a positive work environment is created for all associates while maximizing retention and associate engagement.
Responsibilities
Ensures stores are operating at the standards set forth by the company and in a manner that maximizes profits, customer experience, KPI’s and other targets
Accountable for meeting and exceeding targets such as sales, shrink and labor budgets and directing action to ensure appropriate expense allocations
Provides support and instruction to Store Managers through regular store visits while developing and providing strategic direction for improvement in stores
Partners with the Store Managers to ensure best practices are followed, such as the interview process, effective onboarding, orientation, training and continual development of store team members
Responsible for ensuring there is open communication between store managers and team members which supports a positive work environment and an open-door policy
Ensures the implementation and compliance of programs and best practices to improve efficiencies through higher levels of performance
Monitors and controls the necessary activities to effectively achieve desired operating results
Responsible for ensuring company policies such as Cash Handling/Variance, Inventory Control and other policies and procedures are fully executed daily while protecting company assets
Prepares and analyzes reports and completes company required forms and correspondence
Reviews documentation prepared and submitted by store personnel; provides guidance to ensure accuracy and timeliness
Responsible for creating effective individual development plans that support store management professional growth
Develops effective corrective action plans to facilitate performance improvements where necessary
Ensures compliance with all City, State and Federal regulations.
Perform other duties as assigned
About You
Bachelor’s degree required or equivalent work experience
Five years of management experience preferred
Bilingual a plus
Multi-unit management experience a plus
Experience with in-store merchandising also a plus
Ability to manage multiple assignments or projects
Provides strong leadership skills with the ability to influence others
Must be results oriented
Must be self-motivated and able to work with minimal supervision
Demonstrates effective written and verbal communication skills, strong customer focus
Ability to work in a fast-paced environment
Must have strong computer skills and be proficient in use of Microsoft Office applications
Ability to interact with and present to senior management and outside resources
Must be a strong learner, think independently, and demonstrate critical thinking
Physical Requirements
Some travel may be required depending on the assignment.
Most work is performed in a temperature-controlled environment
Incumbent may sit for long periods of time at a desk or computer terminal
Incumbent may use calculators, keyboards, telephone and other office equipment in the course of a normal workday
Stooping, bending, twisting and reaching may be required in completion of job duties
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Our Values
Ability to demonstrate, understand and apply our workplace values.
Simplicity (operate) – the drive to identify root cause and innovate to remove complexity to deliver the best outcome
Heart (emotion) – the passion that drives you to get up every day and work hard to strive for excellence
Performance Excellence (mindset) – clearly defining high expectations, driving ownership of key roles and responsibilities, executing with integrity and emphasis while creating a culture of accountability
Respect (philosophy) – taking pride in being inclusive and treating everyone who comes through the doors with respect
Benefits
401K company match up to 4%
Paid Time Off
Medical Insurance options including FSA & HSA
Vision Insurance
Dental insurance
Employee Assistance Programs
Team Member Referral Program
Tuition Reimbursement
Wellbeing Program
Career development opportunities
The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and /or location.