Role Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Customer Service Agent Eneco position in Greece, working remotely on behalf of Eneco, one of Europe's most recognised and forward-thinking energy companies. In this role, you will serve as a vital point of contact for Dutch-speaking customers, providing expert guidance, resolving energy-related enquiries, and delivering a consistently outstanding service experience that reflects Eneco's commitment to sustainable and reliable energy solutions.
What You Will Do
Respond promptly and professionally to inbound customer enquiries from Dutch-speaking clients regarding energy products, services, billing, and account management via phone, email, and chat channels. Troubleshoot and resolve issues related to energy supply, meter readings, payment plans, and service disruptions in a calm, efficient, and customer-focused manner.
Why It Might Be a Fit
Native or fluent Dutch language skills (spoken and written) are essential — this is a non-negotiable requirement for all applicants for this Dutch-speaking jobs opportunity. Previous experience in customer service, contact centre operations, or a client-facing role is highly advantageous; experience within the energy or utilities sector is a distinct asset.
Requirements
- Native or fluent Dutch language skills (spoken and written)
- Valid EU passport or EU citizenship
- Previous experience in customer service, contact centre operations, or a client-facing role
- Strong communication and interpersonal skills
- Comfortable working in a remote environment with reliable internet connectivity, a dedicated workspace, and the self-discipline to manage time effectively
Benefits
- Competitive Monthly Salary
- Fully Paid Training programme
- Comprehensive Health Insurance coverage
- Fully Paid Relocation Package
- Monthly Performance Bonus
- 2 Extra Salaries Per Year
- Stable, long-term remote employment within the thriving energy industry
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