Are you passionate about delivering exceptional customer experiences and making a lasting impact on the lives of live event enthusiasts? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join arenaflex's vibrant Customer Experience team as an Email/Chat/Phone Specialist (Nights and Weekends).
At arenaflex, we're dedicated to creating unforgettable experiences for our customers, from the moment they purchase tickets to the moment they step into the venue. As a key member of our team, you'll play a vital role in representing our brand, providing top-notch support, and ensuring that our fans get the right seats at the right price. If you're a customer-centric, tech-savvy, and enthusiastic individual who shares our passion for live events, we want to hear from you!
**About arenaflex**
arenaflex is a leading online ticket marketplace that connects fans with the best seats to the most exciting live events. Our mission is to provide an unparalleled customer experience, leveraging cutting-edge technology and a team of passionate experts who are dedicated to making every interaction a memorable one. With a commitment to innovation, customer satisfaction, and employee growth, we're shaping the future of live event ticketing and creating a workplace culture that's as dynamic as our customers.
**Your Role in arenaflex's Success**
As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be the face of arenaflex, providing proactive, friendly, and high-quality service to our customers via phone, email, and live chat. Your responsibilities will include:
* Handling customer contacts, promptly and professionally, to resolve issues and answer questions about purchases, orders, inventory, and upcoming events.
* Utilizing internal and external technology to manage order fulfillment, ensuring seamless and efficient transactions.
* Supporting customers proactively, anticipating their needs, and providing personalized solutions to enhance their experience.
* Collaborating with colleagues to share knowledge, best practices, and ideas, fostering a culture of teamwork and growth.
* Contributing to the development of new approaches, methods, and technologies to support business goals and drive team efficiencies.
**Your Journey with arenaflex**
As a Call Center Associate, your role expectations will progress as follows:
* **30 days in**: Complete new hire orientation, learning about ticket marketplaces, team and company norms, business objectives, and arenaflex values. Gain access to internal systems and shadow teammates to document your observations and learnings.
* **90 days in**: Perform core responsibilities comfortably on your own, maintaining and harvesting internal and external relationships to achieve progress and advance objectives. Contribute to approaches, methods, or technologies to support overall business goals and drive team efficiencies.
* **180 days in**: Apply methods to execute individual tasks that positively impact the team, handling front-line customer escalations and follow-ups. Participate in extracurricular projects that contribute to the success of the organization.
**What You'll Bring**
To succeed in this role, you'll need:
* 1-2 years of customer service experience via phone, email, and live chat.
* A team player mentality and drive to contribute to culture and growth.
* A sense of curiosity to ask questions and keenness to improve upon work.
* Passion for live events (sports, concerts, or theatre).
* Flexible schedule to work evenings, weekends, and holidays.
* Excellent verbal and written communication skills.
* Experience with Zendesk or similar help desk software.
**Schedule and Benefits**
* Enjoy a hybrid schedule with 3 days in office and 2 days remote, with Thursday/Friday and Monday/Tuesday off.
* Receive a competitive base salary of $40,000, with bi-annual bonuses and equity.
* Enjoy fully paid training and a range of benefits, including:
+ Competitive compensation and bonus incentives
+ Equity for all employees
+ FLEX PTO and mental health days
+ Medical, dental, and vision insurance
+ 401K matching
+ Monthly credits and discounts for attending live events
+ Hybrid working model
+ Additional workplace perks
**Join arenaflex's Dynamic Team**
If you're a customer-centric, tech-savvy, and enthusiastic individual who shares our passion for live events, we invite you to apply for this exciting opportunity. As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be part of a vibrant team that's shaping the future of live event ticketing. Don't miss this chance to make a lasting impact on the lives of live event enthusiasts and grow your career with arenaflex.
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