At arenaflex, we're passionate about creating unforgettable experiences for our customers. As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be at the forefront of representing our brand, ensuring that our fans get the right seats at the right price. This is an exciting opportunity to join our team of customer experience enthusiasts who thrive on making connections with our customers.
**About arenaflex**
arenaflex is a leading ticket marketplace that connects fans with live events. We pride ourselves on creating memorable experiences for all of our customers from the point of purchase until they enter the gates. Our team is dedicated to providing exceptional customer service, and we're looking for like-minded individuals to join our ranks.
**Your Role in Our Success**
As an Email/Chat/Phone Specialist (Nights and Weekends), you'll play a critical role in representing arenaflex and providing high-quality service to our customers. Your responsibilities will include:
* Handling customer contacts, promptly and professionally, via phone, email, and live chat
* Answering questions about purchases, orders, inventory, and upcoming events
* Supporting our customers proactively via phone, email, and live chat
* Utilizing internal and external technology to manage order fulfillment
* Being a team player and contributing to our culture and growth
* Creating memorable experiences with customers who share our love for live events
**How Your Role Will Progress**
As you grow in your role, you can expect the following milestones:
* **30 days in**: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms. Gain access to internal systems and shadow teammates to learn from their experiences.
* **90 days in**: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to our approaches and methods to support overall business goals.
* **180 days in**: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings, and handle front-line customer escalations and follow-ups.
**What We're Looking For**
To succeed in this role, you'll need:
* 1-2 years of customer service experience via phone, email, and live chat
* A team player mentality and drive to contribute to culture and growth
* A sense of curiosity to ask questions and keenness to improve upon work
* Passion for live events (sports, concerts, or theatre)
* Flexible schedule to work evenings, weekends, and holidays
* Excellent verbal and written communication skills
* Experience with Zendesk or similar help desk software
**Our Benefits**
At arenaflex, we offer a competitive compensation package, including:
* $40,000 base salary with bi-annual bonuses and equity
* Fully paid training
* Competitive compensation, bonus incentives, and equity for all employees
* FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and monthly credits and discounts for attending live events
* Hybrid working model with 3 days in office and 2 days remote
**Schedule**
Our schedule is designed to accommodate your needs:
* 1:30pm-10:00pm Thursday/Friday off
* 1:30pm-10:00pm Monday/Tuesday off
* Hybrid schedule with 3 days in office and 2 days remote
**How to Apply**
If you're passionate about live events and customer experience, we want to hear from you! Apply now to join our team of customer experience enthusiasts.
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