We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI-powered platform into insights that drive real business decisions.
Requirements
- Own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion
- Run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives
- Be the trusted advisor in the room - the person clients call when they have a big strategic question and need to design a study to get the insights they need
- Partner closely with our GTM team on renewals and expansion, identifying opportunities to deepen relationships and grow revenue within your accounts
- Be the voice of the customer internally, channeling what you're hearing from clients directly into product and engineering to shape the product roadmap
- Build the playbooks, templates, and repeatable motions that allow us to scale our client model as we grow
Benefits
- Unlimited PTO
- Minimum 20 days vacation policy
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