Enrollment Customer Service Specialist

This is a remote position. We are looking for an Enrollment Customer Service Specialist to provide remote support to families throughout the enrollment and registration process. This role involves assisting parents with questions, providing account support, helping with scheduling, and ensuring a positive customer experience. The ideal candidate has strong communication skills, a professional attitude, and the ability to provide excellent service in a fast-paced remote environment. Responsibilities Assist families with enrollment inquiries and account support Respond to customer questions via phone, email, and chat Guide parents through registration processes Update customer information in internal systems Resolve basic customer concerns and escalate when needed Maintain accurate records of customer interactions Support scheduling and appointment coordination Deliver a professional and positive customer experience Requirements High school diploma  Customer service or administrative experience preferred Strong communication and problem-solving skills Comfortable using online systems and communication tools Ability to multitask in a remote work environment Professional and friendly attitude Benefits Remote work flexibility Paid training Flexible scheduling Career advancement opportunities Supportive work environment