Role Overview
Mercier Consultancy Group is seeking a motivated and customer-focused Estonian Speaking Solutions Consultant to join a dynamic Customer Support Services team in Sofia, Bulgaria. The role involves providing professional, accurate, and timely support to Estonian-speaking customers across multiple communication channels. The ideal candidate will have native or fluent proficiency in Estonian, a good command of English, and previous experience in customer support or a related field.
What You Will Do
Serve as the primary point of contact for Estonian-speaking customers, diagnose and resolve customer queries, maintain detailed records of customer interactions, and collaborate with cross-functional teams to ensure seamless customer journey resolution.
Why It Might Be a Fit
This role offers a competitive monthly salary, fully paid training, comprehensive health insurance, and a fully paid relocation package. The company also offers a multicultural work environment, ongoing career development support, and a team culture built on respect, inclusion, and ambition.
Requirements
- Native or fluent proficiency in Estonian (both spoken and written)
- Valid EU passport
- Good command of English (spoken and written)
- Previous experience in customer support, customer service, or client-facing role
- Strong interpersonal and communication skills
- Ability to work effectively in a structured, target-driven environment
Benefits
- Competitive monthly salary
- Fully paid training
- Comprehensive health insurance
- Fully paid relocation package
- Monthly performance bonus
- €1,500 one-time signing bonus
- Ongoing career development support
- Multicultural work environment
- Team culture built on respect, inclusion, and ambition
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