Are you a customer service enthusiast with a passion for helping others? Do you thrive in a dynamic work environment where every day brings new challenges and opportunities to make a difference? Look no further! arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, is seeking a talented Evening Customer Care Associate to join our award-winning team.
**About arenaflex**
arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.
**Our Culture**
At arenaflex, we value diversity, equity, and inclusion. We believe that every individual deserves respect, empathy, and understanding. Our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. We are committed to the principles of Equal Employment Opportunity and strive to create a workplace where everyone feels valued, supported, and empowered to succeed.
**Job Summary**
As an Evening Customer Care Associate, you will play a critical role in providing guidance, direction, and support to our valued members as they navigate the healthcare system. You will be responsible for answering a variety of incoming calls from members regarding their healthcare questions and other inquiries. You will build rapport with callers using a friendly, courteous, and professional manner, verify and collect demographics, and update systems as necessary. You will determine and execute the best resolution to assist the member based on their needs or requests, connect members to appropriate areas both internally and externally, and manage tasks with timely follow-up per policies.
**Responsibilities**
* Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries
* Build rapport with callers using a friendly, courteous, and professional manner
* Verify and collect demographics and update systems as necessary
* Determine and execute the best resolution to assist the member based on their needs or requests
* Connect members to appropriate areas both internally and externally
* Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
* Perform other duties and projects as assigned by management
**Requirements**
* High School Degree or GED required
* Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
* Customer Service experience preferred
* Strong Communication skills
* Problem-solving/issue resolution
* Multitasking skills
**Benefits**
* Comprehensive new-employee training program to help you develop the knowledge and skills you need to succeed in your role and support our members
* Robust Medical coverage, Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs, and Wellness Programs
* Opportunity to grow your career in the health industry with a total rewards package that includes a 10% rate differential for full-time employees
* Flexible work schedule with two evening shifts available: 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST
**Why Join arenaflex?**
* arenaflex is a leading provider of health advocacy, navigation, well-being, and integrated benefits programs
* We have a strong commitment to diversity, equity, and inclusion
* Our team of highly trained, compassionate experts work together to go above and beyond expectations
* We offer a comprehensive new-employee training program to help you develop the knowledge and skills you need to succeed
* We have a flexible work schedule with two evening shifts available
* We offer a total rewards package that includes a 10% rate differential for full-time employees
**How to Apply**
If you are a customer service enthusiast with a passion for helping others and are looking for a dynamic work environment where every day brings new challenges and opportunities to make a difference, apply today! arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements.
Apply for this job