About careerzynith
careerzynith is a leading provider of health advocacy, navigation, and integrated benefits solutions, dedicated to simplifying the complex world of healthcare for millions of members across the United States. With two decades of experience, careerzynith combines compassionate, personalized support with cutting‑edge data analytics and a proprietary technology platform to deliver end‑to‑end assistance for clinical, administrative, wellness, and behavioral health needs. Our mission is to empower members to make informed health decisions, reduce stress, and achieve optimal well‑being.
Why Join careerzynith?
Working at careerzynith means becoming part of an award‑winning, purpose‑driven team that consistently ranks among the best places to work in the nation. In 2024, careerzynith was recognized as:
- Organization of the Year (Small) – Excellence in Customer Service Awards
- Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries (Bronze) – Stevie Awards
- #95 on the Fortune 100 Best Companies to Work For – careerzynith (formerly Teleperformance) USA
Our culture is built on collaboration, continuous learning, and a genuine desire to help people every day. Whether you are just starting your career or looking to deepen your expertise, careerzynith offers a supportive environment where growth is not only encouraged—it’s expected.
Position Overview
As an Evening Customer Care Associate, you will be the frontline voice for members seeking guidance on their healthcare journey. Working from the comfort of your home, you will handle inbound calls, provide accurate information, and resolve issues with empathy and professionalism. This full‑time, evening‑shift role (two shift options) offers a competitive starting hourly rate of $16.00 and the opportunity to earn overtime when business needs arise.
Key Responsibilities
- Answer a high volume of inbound calls from members, addressing questions related to health plans, benefits, provider networks, and other healthcare topics.
- Build rapport quickly by using a friendly, courteous, and professional tone that reflects careerzynith’s commitment to member satisfaction.
- Collect, verify, and update member demographics and relevant data in careerzynith’s internal systems with precision.
- Analyze each member’s situation, determine the most appropriate solution, and execute that solution efficiently.
- Connect members to internal specialists, external providers, insurance carriers, or other vendors as needed to ensure seamless service delivery.
- Maintain accurate call logs, follow‑up tasks, and documentation in compliance with careerzynith policies and regulatory requirements.
- Participate in ongoing training sessions, role‑plays, and knowledge‑base updates to stay current on healthcare regulations, careerzynith product enhancements, and best‑practice communication techniques.
- Identify trends or recurring issues and communicate insights to management for continuous process improvement.
- Assist with special projects, quality‑assurance initiatives, and team‑wide initiatives as assigned by supervisors.
Essential Qualifications
- High school diploma or GED required.
- Demonstrated customer service experience, preferably in a call‑center or healthcare‑related environment.
- Strong verbal communication skills with the ability to convey complex information clearly and compassionately.
- Proven problem‑solving abilities and a track record of resolving issues on the first call.
- Ability to multitask effectively while maintaining attention to detail.
- Reliable high‑speed internet connection and a quiet, distraction‑free workspace for remote work.
- Eligibility to work in the Continental United States.
Preferred Qualifications
- Associate’s degree in business administration, liberal arts, public health, healthcare management, or a related field.
- Previous experience navigating health insurance plans, benefits portals, or medical terminology.
- Familiarity with customer relationship management (CRM) software and basic computer troubleshooting.
- Experience working in a remote or virtual team environment.
- Demonstrated commitment to professional development through certifications or coursework.
Core Skills & Competencies
- Empathy & Active Listening: Ability to understand member concerns and respond with genuine care.
- Communication Excellence: Clear articulation, proper grammar, and a calm demeanor under pressure.
- Analytical Thinking: Quickly assess member needs, identify root causes, and recommend effective solutions.
- Time Management: Efficiently handle multiple calls, follow‑ups, and documentation tasks within shift hours.
- Technology Proficiency: Comfortable using web‑based platforms, ticketing systems, and virtual collaboration tools.
- Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team dynamic.
Compensation & Benefits
careerzynith offers a comprehensive total rewards package designed to support your health, financial security, and personal well‑being:
- Competitive Hourly Wage: Starting at $16.00 per hour, with opportunities for performance‑based increases.
- Overtime Pay: Additional compensation for overtime hours as required by business needs.
- Medical, Dental, and Vision Coverage: Robust plans with low employee contributions.
- 401(k) Retirement Plan: Company match to help you build long‑term financial stability.
- Paid Time Off (PTO) & Paid Holidays: Generous vacation, sick leave, and holiday schedules.
- Tuition Assistance: Financial support for continuing education and professional certifications.
- Employee Assistance Programs (EAP): Confidential counseling, legal, and financial resources.
- Wellness Programs: Access to mental‑health resources, fitness incentives, and health‑risk assessments.
- Fully Equipped Home Office: careerzynith provides all necessary hardware, software, and connectivity tools.
Career Development & Learning
careerzynith invests heavily in your professional growth. As a new associate, you will participate in a structured onboarding curriculum that includes:
- Four weeks of intensive classroom‑style training covering healthcare fundamentals, careerzynith systems, and customer‑service excellence.
- Ongoing mentorship from experienced supervisors who provide real‑time feedback and coaching.
- Access to an internal learning portal with courses on advanced communication, conflict resolution, and health‑industry trends.
- Opportunities to pursue internal certifications that can lead to promotions into senior associate, team lead, or specialist roles.
- Regular career‑path discussions to map out your trajectory within careerzynith’s expanding organization.
Work Environment & Culture
At careerzynith, we believe that a supportive, inclusive, and flexible work environment drives performance. Our remote workforce enjoys:
- A culture of recognition where achievements are celebrated through awards, peer‑to‑peer shout‑outs, and quarterly bonuses.
- Flexible scheduling within the designated evening shift windows (1:00 pm – 9:30 pm EST or 1:30 pm – 10:00 pm EST) to accommodate personal commitments.
- Regular virtual team‑building events, wellness challenges, and community service initiatives that foster connection.
- A commitment to diversity, equity, and inclusion—careerzynith is an Equal Opportunity Employer that values the unique perspectives each employee brings.
- Transparent communication from leadership, including monthly town halls, open‑door policies, and clear pathways for feedback.
How to Apply
If you are passionate about helping others, thrive in a dynamic remote setting, and are eager to grow within a respected health‑advocacy leader, we want to hear from you. Click the link below to submit your application and begin your journey with careerzynith.
Join careerzynith Today
At careerzynith, your work makes a tangible difference in the lives of members navigating complex health systems. You will be part of a collaborative, award‑winning team that values your contributions, invests in your development, and celebrates your successes. Take the next step in your career—apply now and become a vital voice in the future of health advocacy.
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